Senior Director, Strategic Banking CS & AI Growth

MOODY'S ANALYTICS SINGAPORE PTE. LTD.; Singapore; Sur place; SGD 320 000 - 640 000; Plein temps

Résumé du poste

Moody's Analytics Singapore PTE. LTD. seeks a Senior Director of Customer Success Management to own our most critical banking client relationships and drive long-term growth across a portfolio of high-value accounts.

As a senior strategic leader, you will develop multi-year plans, identify upsell opportunities, and mitigate churn while guiding cross-functional teams to deliver high-impact outcomes. Travel up to 30–40% within APAC is expected.

Qualifications

• Bachelor's degree required.
• MBA or advanced degree preferred.

Responsabilités

• Own Moody's banking client relationships and drive long-term account growth.
• Develop and execute multi-year account plans with measurable targets.
• Drive revenue growth through upsell/cross-sell while mitigating churn.
• Lead cross-functional account teams to deliver outcomes for strategic accounts.
• Represent clients in product development and roadmaps.

Connaissances

Leadership

Executive relationships

Strategic account management

Customer success leadership

AI expertise

Cross-functional leadership

Negotiation

Travel readiness APAC

Formation

Bachelor's degree

MBA or related advanced degree

Outils

AI tools

Risk/ analytics software

Description du poste

Moody's Analytics Singapore PTE. LTD. seeks a Senior Director of Customer Success Management to own our most critical banking client relationships and drive long-term growth across a portfolio of high-value accounts.

As a senior strategic leader, you will develop multi-year plans, identify upsell opportunities, and mitigate churn while guiding cross-functional teams to deliver high-impact outcomes. Travel up to 30–40% within APAC is expected.