Senior Director, Banking Customer Success & Growth

PassFort; Singapore; On-site; SGD 250,000 - 420,000; Full time

Job summary

Moody's in Singapore seeks a Senior Director of Customer Success Management to own marquee banking client relationships and drive long-term account growth across a portfolio of high-value customers.

You will lead cross-functional teams, design multi-year account plans, and orchestrate executive business reviews to translate business needs into Moody's Risk, Finance, and Lending solutions. Travel ~30–40% across APAC is expected.

Qualifications

• 12+ years in banking/financial services or enterprise tech.
• 5+ years in strategic account management or customer success leadership.
• Experience building executive relationships across client organizations.
• Ability to travel 30–40% within APAC for meetings.
• Deep AI expertise with governance and risk management.

Responsibilities

• Serve as the primary executive sponsor for a portfolio of high-value banking clients.
• Develop and execute multi-year account plans with growth targets and risk mitigation.
• Drive revenue growth through upsell/cross-sell while mitigating churn.
• Lead Executive Business Reviews with senior client stakeholders.
• Define transformation roadmaps leveraging Moody's Risk, Finance, and Lending solutions.
• Lead cross-functional teams (Sales, Product, Research, Client Support, Marketing) to deliver outcomes.
• Represent clients in product development and roadmap discussions.

Skills

Enterprise account management

Executive relationship building

AI governance / responsible AI

Strategic account planning

Cross-functional leadership

Travel APAC 30-40%

Negotiation & communication

AI solutions implementation

Education

Bachelor's degree

MBA or advanced degree

Job description

Moody's in Singapore seeks a Senior Director of Customer Success Management to own marquee banking client relationships and drive long-term account growth across a portfolio of high-value customers.

You will lead cross-functional teams, design multi-year account plans, and orchestrate executive business reviews to translate business needs into Moody's Risk, Finance, and Lending solutions. Travel ~30–40% across APAC is expected.