Senior Digital Workplace & Process Improvement Analyst

GMP RECRUITMENT SERVICES (S) PTE LTD; Singapore; Remote; SGD 120,000 - 180,000; Full time

Job summary

GMP Recruitment Services (S) PTE LTD is seeking a senior Business Analyst to work with APAC stakeholders to translate needs into actionable requirements and user stories. The role focuses on digital workplace initiatives including Microsoft 365, Teams, Copilot, and related productivity tools.

You will lead design workshops, define acceptance criteria, coordinate testing, and support adoption through internal communications and training materials.

Qualifications

• Proven ability to elicit, analyse and document business needs clearly.
• Experience building requirements, user stories, and acceptance criteria.
• Knowledge of digital workplace technologies and adoption programs.

Responsibilities

• Engage APAC stakeholders to identify needs and translate them into actions and stories.
• Conduct current and future-state analyses to prioritise improvements.
• Collaborate with engineering to enhance end-user services (Microsoft 365, Copilot, Teams).
• Facilitate workshops, define acceptance criteria, and run UAT and pilots.
• Create communications for IT initiatives and manage adoption materials.

Skills

Business analysis

Stakeholder engagement

Change management

Digital workplace adoption

Requirements elicitation

Tools

Microsoft 365

Teams

Copilot

End-user tools

Job description

GMP Recruitment Services (S) PTE LTD is seeking a senior Business Analyst to work with APAC stakeholders to translate needs into actionable requirements and user stories. The role focuses on digital workplace initiatives including Microsoft 365, Teams, Copilot, and related productivity tools.

You will lead design workshops, define acceptance criteria, coordinate testing, and support adoption through internal communications and training materials.