Senior Product Analyst, Workplace Experience & Automation

GlaxoSmithKline Pte Ltd; Singapore; Hybrid; SGD 180.000 - 240.000; Vollzeit

Zusammenfassung

GlaxoSmithKline Pte Ltd is seeking a Senior/Principal Product Analyst for Workplace Experience to translate strategy into concrete requirements and use cases. You’ll document processes, guide technical delivery, and validate through testing and adoption activities in a regulated pharma environment.

Hybrid work pattern in Singapore, collaborating with Product Owners and cross-functional teams to ensure compliant, scalable digital platforms and effective user experiences across global sites.

Qualifikationen

• Bachelor’s or master’s degree in a relevant field or equivalent experience.
• 10+ years’ experience in a business analysis or product-focused role supporting technology delivery.
• Experience delivering and supporting workplace experience technologies such as AppSpace.
• Experience onboarding new sites to Workplace technologies and ensuring compliance with design standards.
• Experience eliciting and managing detailed business requirements in operational or complex business environments.
• Demonstrated ability to analyse business problems and develop technology-enabled use cases using structured methods.
• Experience supporting functional testing activities, including executing test cases and managing defects through to resolution.
• Familiarity with software engineering concepts, security considerations, and technology solutioning is beneficial.
• Experience in Pharmaceuticals or other regulated industries is desirable to support compliance, data integrity, and controlled business processes.
• Strong communication and stakeholder engagement skills, with the ability to collaborate effectively across business and technical teams.
• Industry certifications highly desirable (e.g. SAP certification in related area, Agile methodologies)

Aufgaben

• Elicit and manage detailed business requirements and design technology-enabled use cases.
• Document as-is and to-be processes, identify improvement opportunities with impact analysis.
• Write functional and non-functional requirements for design, security, performance and operability.
• Provide design inputs to deliver changes and support configuration or code delivery.
• Guide Developers and Test Analysts on expected system behaviour and acceptance criteria.
• Perform functional and non-functional testing and aid test case creation and execution.
• Support release management with version history and deployment notes.
• Create user guides, runbooks, and training materials for product adoption and readiness.
• Identify security, data privacy, and compliance considerations with SMEs.
• Assist onboarding into GSK systems and ensure portfolio control compliance.
• Suggest automation opportunities with usage metrics to measure adoption.
• Act as escalation point for Application Support and maintain accurate documentation.
• Follow DTMS to ensure compliant product portfolio within WREF.
• Assist deployment and support of Workplace Experience technologies.
• Use approved AI tools with responsible AI, privacy and security guidelines.

Kenntnisse

Agile Methodology

Backlogs

Cross-Functional Teamwork

Design Thinking

DevOps

Process Diagrams

Product Management

Product Strategies

Project Management

Requirements Gathering

Services Management

Smart Buildings

Software Development

User Experience (UX)

User Research

User Story

Workplace Technology

Ausbildung

Bachelor’s or Master’s degree in Computer Science, Information Technology, or Engineering

Tools

AppSpace

Jobbeschreibung

GlaxoSmithKline Pte Ltd is seeking a Senior/Principal Product Analyst for Workplace Experience to translate strategy into concrete requirements and use cases. You’ll document processes, guide technical delivery, and validate through testing and adoption activities in a regulated pharma environment.

Hybrid work pattern in Singapore, collaborating with Product Owners and cross-functional teams to ensure compliant, scalable digital platforms and effective user experiences across global sites.