Senior Desktop Engineer - Lead End-User IT Support

Singtel Group; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

Join a leading technology services firm as a Desktop Engineer, where you'll be the first point of contact for desktop support. This role involves assisting users with IT issues, ensuring compliance with software standards, and resolving escalated incidents. You will work in a dynamic environment, collaborating with a talented team while enhancing your skills in Microsoft technologies. If you have a passion for technology and a commitment to customer satisfaction, this opportunity is perfect for you to make a meaningful impact in the tech community.

Qualifications

• Min. ITE/Diploma graduate with 3 years of experience in desktop support.
• Knowledge in Microsoft Windows 10 and Office 365 is essential.

Responsibilities

• Provide desktop support as the first contact point for customers.
• Resolve incidents escalated by Desktop Support Assistants and document solutions.

Skills

Desktop Support

Microsoft Windows 10

Microsoft Office 365

Problem Resolution

Communication Skills

Education

ITE/Diploma

Tools

Remote Support Tools

Job description

Join a leading technology services firm as a Desktop Engineer, where you'll be the first point of contact for desktop support. This role involves assisting users with IT issues, ensuring compliance with software standards, and resolving escalated incidents. You will work in a dynamic environment, collaborating with a talented team while enhancing your skills in Microsoft technologies. If you have a passion for technology and a commitment to customer satisfaction, this opportunity is perfect for you to make a meaningful impact in the tech community.