IT Service Desk Engineer — First-Line Support & Resolution

Singtel Group; Singapore; Vor Ort; SGD 40.000 - 65.000; Vollzeit

Zusammenfassung

A leading technology services firm is seeking an IT Service Desk Engineer to provide first-level technical support to customers. This role involves troubleshooting incidents, managing customer relationships, and ensuring compliance with operational standards. The ideal candidate has over a year of experience in technology administration, is proficient in MS Office, and possesses a positive attitude. Join a collaborative team committed to creating extraordinary outcomes and supporting your professional growth.

Qualifikationen

• 1+ years of experience in Technology Administration.
• Independent, resourceful, and result-oriented.
• Demonstrates a 'can-do' attitude.

Aufgaben

• Provide First Call Resolution (FCR) technical support via phone and email.
• Perform first level troubleshooting on reported incidents.
• Submit timely updates to customers on the status of outstanding issues.
• Maintain ownership of cases until closure.
• Manage customer expectations during unusual surges in calls.
• Classify and prioritize incidents for resolution.

Kenntnisse

Technical support

Customer service

Computer literacy in MS Office

Network knowledge

Technology proficiency

Jobbeschreibung

A leading technology services firm is seeking an IT Service Desk Engineer to provide first-level technical support to customers. This role involves troubleshooting incidents, managing customer relationships, and ensuring compliance with operational standards. The ideal candidate has over a year of experience in technology administration, is proficient in MS Office, and possesses a positive attitude. Join a collaborative team committed to creating extraordinary outcomes and supporting your professional growth.