IT Service Desk Engineer — First-Line Support & Resolution

Singtel Group; Singapore; On-site; SGD 40,000 - 65,000; Full time

Job summary

A leading technology services firm is seeking an IT Service Desk Engineer to provide first-level technical support to customers. This role involves troubleshooting incidents, managing customer relationships, and ensuring compliance with operational standards. The ideal candidate has over a year of experience in technology administration, is proficient in MS Office, and possesses a positive attitude. Join a collaborative team committed to creating extraordinary outcomes and supporting your professional growth.

Qualifications

• 1+ years of experience in Technology Administration.
• Independent, resourceful, and result-oriented.
• Demonstrates a 'can-do' attitude.

Responsibilities

• Provide First Call Resolution (FCR) technical support via phone and email.
• Perform first level troubleshooting on reported incidents.
• Submit timely updates to customers on the status of outstanding issues.
• Maintain ownership of cases until closure.
• Manage customer expectations during unusual surges in calls.
• Classify and prioritize incidents for resolution.

Skills

Technical support

Customer service

Computer literacy in MS Office

Network knowledge

Technology proficiency

Job description

A leading technology services firm is seeking an IT Service Desk Engineer to provide first-level technical support to customers. This role involves troubleshooting incidents, managing customer relationships, and ensuring compliance with operational standards. The ideal candidate has over a year of experience in technology administration, is proficient in MS Office, and possesses a positive attitude. Join a collaborative team committed to creating extraordinary outcomes and supporting your professional growth.