Senior Design Director, Workplace Experience

Tech; Singapore; On-site; SGD 180,000 - 260,000; Full time

Benefits offered by this job

Flexible work arrangements

Total rewards approach

Equal opportunity employer

Job summary

GovTech in Singapore seeks a seasoned design leader to define and drive the Workplace Experience Programme across digital, operational, and physical touchpoints. You will shape end-to-end experiences for public officers, lead a design and research team, and raise design standards in collaboration with product and engineering leadership.

You will translate organisational goals into a coherent vision, establish portfolio-wide principles, and ensure adoption of a shared design system while

Qualifications

• 12+ years of experience in product or experience design, at senior/lead/principal level.
• Experience leading designs for portfolios across multiple teams.
• Ability to articulate design vision to senior stakeholders.
• Establish and govern shared design standards and design systems at scale.

Responsibilities

• Lead and develop the design team, hiring for the team, coaching designers and design leads to grow their craft, judgement, and leadership capability across the portfolio.
• Establish the experience and design direction for the Workplace Experience Programme, translating organisational goals and user needs into a coherent vision that guides multiple product teams across the programme.
• Champion end-to-end workplace journeys across products and touchpoints, identifying fragmentation across digital interactions, operational processes, and physical environments, and shaping how these come together coherently for public officers.
• Establish and govern portfolio-level experience principles and quality standards, creating consistency across journeys, interaction patterns, information architecture, and key touchpoints while giving product teams autonomy to solve distinct user problems.
• Evolve the programme's shared design system together with product and engineering leadership, and drive its consistent adoption across products and platforms.
• Drive cross-functional alignment with product and engineering leadership, building strategic partnerships that position design as a core contributor to programme strategy and outcomes.
• Shape the workplace experience for public officers across Singapore's government, improving how workplace products and services come together in their day-to-day work.
• Define how multiple products and touchpoints come together as one coherent experience, rather than optimising individual products in isolation.
• Build and develop a design and research capability with real ownership over experience quality, shared standards, and how the programme works.
• Work alongside product and engineering leadership to strengthen design's strategic influence in a programme with visible, meaningful impact on how government works.

Skills

Design leadership

Systems thinking

Cross-functional leadership

Strategic vision

Stakeholder management

Job description

GovTech in Singapore seeks a seasoned design leader to define and drive the Workplace Experience Programme across digital, operational, and physical touchpoints. You will shape end-to-end experiences for public officers, lead a design and research team, and raise design standards in collaboration with product and engineering leadership.

You will translate organisational goals into a coherent vision, establish portfolio-wide principles, and ensure adoption of a shared design system while