Senior Delivery Lead

kris infotech pte. ltd.; Singapore; Presencial; SGD 120 000 - 160 000; Tempo integral

Resumo da oferta

kris infotech pte. ltd. in Singapore seeks a seasoned Delivery Manager to lead end-to-end delivery efforts, ensuring contractual, operational, and financial commitments are met.

You will guide cross-functional teams, apply advanced delivery strategies, and drive service quality improvements while identifying opportunities for repeat business.

Qualificações

• Expert proficiency in Account Delivery Management.
• Expert proficiency in Estimation and Planning.
• Expert proficiency in Business Operation Management and Work Management.

Responsabilidades

• Lead end-to-end delivery or a defined component of a contract to meet operational, contractual, and financial commitments.
• Ensure service quality and efficiency while managing delivery outcomes and identifying opportunities for follow-on work through up-selling or cross-selling.
• Be a subject matter expert with deep knowledge and experience, possessing strong influencing and advisory skills.
• Take responsibility for team decisions, engage with multiple teams, and contribute to key decisions.
• Provide solutions to problems that apply across multiple teams.
• Provide advanced guidance to project teams to ensure alignment with strategic objectives and delivery excellence.
• Shape delivery approaches and outcomes by anticipating challenges and implementing proactive solutions.
• Engage with stakeholders across functions to influence decisions and elevate service quality standards.
• Drive continuous improvement initiatives to enhance operational efficiency and customer satisfaction.
• Champion collaboration across teams to foster innovation and achieve shared goals.

Conhecimentos

Account Delivery Management

Estimation & Planning

Business Operation Management

Descrição da oferta de emprego

Job Description:

• Responsible for leading end-to-end delivery or a defined component of a contract to meet operational, contractual, and financial commitments.
• You will ensure service quality and efficiency while managing delivery outcomes and identifying opportunities for follow-on work through up-selling or cross-selling.
• You are expected to be a subject matter expert with deep knowledge and experience, possessing strong influencing and advisory skills.
• You will take responsibility for team decisions, engage with multiple teams, and contribute to key decisions.
• Providing solutions to problems that apply across multiple teams is a critical part of this role.
• Provide advanced guidance to project teams to ensure alignment with strategic objectives and delivery excellence.
• Shape delivery approaches and outcomes by anticipating challenges and implementing proactive solutions.
• Engage with stakeholders across functions to influence decisions and elevate service quality standards.
• Drive continuous improvement initiatives to enhance operational efficiency and customer satisfaction.
• Champion collaboration across teams to foster innovation and achieve shared goals.

Requirements:

• Expert proficiency in Account Delivery Management is required.
• Expert proficiency in Estimation and Planning is recommended.
• Expert proficiency in Business Operation Management and Work Management is suggested.

The ideal candidate should have:

• 10+ years of Trade Finance delivery experience.
• Strong end-to-end delivery and implementation background.