Senior Delivery Lead

Jobline Resources Pte Ltd; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Jobline Resources Pte Ltd is seeking a Delivery Lead with a proven track record in IT service delivery to lead end-to-end projects or defined components. You will ensure quality, influence strategic decisions, and drive delivery excellence across multiple teams.

The role requires 10+ years of experience, a strong background in Account Delivery Management, and expertise in estimation and planning. You will engage with stakeholders to identify opportunities for improvements and up-selling where

Qualifications

• Bachelor's degree in computer science, information technology, or a related field.
• 10+ years of IT service delivery experience.
• Strong end-to-end delivery and implementation background.
• Expert proficiency in Account Delivery Management is required.
• Expert proficiency in Estimation and Planning is recommended.
• Expert proficiency in Business Operation Management and Work Management is suggested.

Responsibilities

• Lead end-to-end delivery to meet commitments.
• Ensure service quality and efficiency, manage outcomes.
• Act as SME with deep knowledge, influence and advise.
• Take responsibility for team decisions and engage with multiple teams.
• Provide advanced guidance to align with objectives and delivery excellence.
• Shape delivery approaches and anticipate challenges.
• Engage stakeholders across functions to influence decisions.
• Drive continuous improvement to enhance efficiency and satisfaction.
• Champion collaboration across teams to foster innovation.

Skills

End-to-end delivery

Implementation background

Account Delivery Management

Estimation and Planning

Business Operation Management

Work Management

Stakeholder engagement

Delivery leadership

Cross-team collaboration

Education

Bachelor's degree in computer science, information technology, or a related field

Job description

Responsibilities

• As a Delivery Lead, you will be responsible for leading end-to-end delivery or a defined component of a contract to meet operational, contractual, and financial commitments.
• You will ensure service quality and efficiency while managing delivery outcomes and identifying opportunities for follow-on work through up-selling or cross-selling.
• You are expected to be a subject matter expert with deep knowledge and experience, possessing strong influencing and advisory skills.
• You will take responsibility for team decisions, engage with multiple teams, and contribute to key decisions.
• Providing solutions to problems that apply across multiple teams is a critical part of this role.
• Provide advanced guidance to project teams to ensure alignment with strategic objectives and delivery excellence.
• Shape delivery approaches and outcomes by anticipating challenges and implementing proactive solutions.
• Engage with stakeholders across functions to influence decisions and elevate service quality standards.
• Drive continuous improvement initiatives to enhance operational efficiency and customer satisfaction.
• Champion collaboration across teams to foster innovation and achieve shared goals.

Requirements

• Bachelor's degree in computer science, information technology, or a related field
• 10+ years of IT Service delivery experience
• Strong end-to-end delivery and implementation background
• Expert proficiency in Account Delivery Management is required.
• Expert proficiency in Estimation and Planning is recommended.
• Expert proficiency in Business Operation Management and Work Management is suggested.

Licence no: 12C6060