Delivery Lead - Contract

ZENITH INFOTECH (S) PTE LTD.; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

Zenith Infotech (S) PTE LTD. seeks a Delivery Lead to manage end-to-end delivery of contracts, ensuring quality, efficiency, and timely outcomes in a demanding environment.

You will identify opportunities for follow-on work through up-selling or cross-selling and act as a subject-matter expert across multiple teams. You will provide advanced guidance to project teams, shape delivery approaches, and engage stakeholders to elevate service standards and overall customer satisfaction.

Qualifications

• 10+ years of Trade Finance delivery experience.
• Strong end-to-end delivery and implementation background.
• Expert proficiency in Account Delivery Management and Estimation/Planning.

Responsibilities

• Lead end-to-end delivery or a defined component of a contract to meet operational, contractual, and financial commitments.
• Ensure service quality and efficiency while managing delivery outcomes.
• Identify opportunities for follow-on work through up-selling or cross-selling.
• Provide advanced guidance to project teams to ensure alignment with strategic objectives and delivery excellence.
• Shape delivery approaches and outcomes by anticipating challenges and implementing proactive solutions.
• Engage with stakeholders across functions to influence decisions and elevate service quality standards.
• Drive continuous improvement initiatives to enhance operational efficiency and customer satisfaction.
• Champion collaboration across teams to foster innovation and achieve shared goals.
• Take responsibility for team decisions, engage with multiple teams, and contribute to key decisions.
• Provide solutions to problems that apply across multiple teams.

Skills

Account Delivery Management

Estimation and Planning

Business Operation Management

Work Management

Job description

Role Overview

As a Delivery Lead, you will be responsible for l eading end-to-end delivery, or a defined component of a contract, to meet operational, contractual, and financial commitments. You will ensure service quality and efficiency while managing delivery outcomes and identifying opportunities for follow-on work through up-selling or cross-selling.

You are expected to be a subject matter expert with deep knowledge and experience, possessing strong influencing and advisory skills. You will take responsibility for team decisions, engage with multiple teams, and contribute to key decisions. Providing solutions to problems that apply across multiple teams is a critical part of this role.

Key Responsibilities

• Lead end-to-end delivery or a defined component of a contract to meet operational, contractual, and financial commitments.
• Ensure service quality and efficiency while managing delivery outcomes.
• Identify opportunities for follow-on work through up-selling or cross-selling.
• Provide advanced guidance to project teams to ensure alignment with strategic objectives and delivery excellence.
• Shape delivery approaches and outcomes by anticipating challenges and implementing proactive solutions.
• Engage with stakeholders across functions to influence decisions and elevate service quality standards.
• Drive continuous improvement initiatives to enhance operational efficiency and customer satisfaction.
• Champion collaboration across teams to foster innovation and achieve shared goals.
• Take responsibility for team decisions, engage with multiple teams, and contribute to key decisions.
• Provide solutions to problems that apply across multiple teams.

Skills Required

• Required: Expert proficiency in Account Delivery Management
• Recommended: Expert proficiency in Estimation and Planning
• Suggested: Expert proficiency in Business Operation Management and Work Management

Ideal Candidate Profile

• 10+ years of Trade Finance delivery experience.
• Strong end-to-end delivery and implementation background.