Senior CX Strategy & Insights Lead

Health Promotion Board; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

Health Promotion Board (HPB) in Singapore seeks a strategic leader to drive enterprise CX transformation. You’ll translate CX ambitions into coordinated roadmaps, governance, and capability-building across divisions to deliver measurable impact.

With 8+ years in strategy execution, cross-functional programme governance and customer experience, you’ll influence senior stakeholders, manage risks, and build enterprise-wide performance reporting for ongoing improvements.

Qualifications

• 8+ years of relevant experience in strategy execution, enterprise transformation, customer experience, organisational change or programme governance.
• Experience leading teams or enterprise programmes with accountability for performance and resources.

Responsibilities

• Translate HPB’s CX strategy into enterprise implementation roadmaps, priorities and adoption plans.
• Design and own governance, performance tracking and escalation mechanisms for enterprise CX priorities.
• Lead CX maturity assessments and capability-building portfolio across HPB.
• Manage programme governance and cross-divisional engagement to strengthen CX delivery.

Skills

Strategy execution

Enterprise transformation

Customer experience

Programme governance

Job description

Health Promotion Board (HPB) in Singapore seeks a strategic leader to drive enterprise CX transformation. You’ll translate CX ambitions into coordinated roadmaps, governance, and capability-building across divisions to deliver measurable impact.

With 8+ years in strategy execution, cross-functional programme governance and customer experience, you’ll influence senior stakeholders, manage risks, and build enterprise-wide performance reporting for ongoing improvements.