CX Strategy & Insights Leader

HPB Health Promotion Board; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

HPB Health Promotion Board in Singapore invites a seasoned leader to drive customer experience strategy across the organisation. You will translate CX ambitions into formal roadmaps, set governance, and lead enterprise adoption to improve service delivery and citizen outcomes.

You will oversee maturity assessments, stakeholder engagement, and program governance while monitoring performance and reporting progress to senior management.

Qualifications

• 7–10+ years of related experience in strategy execution, enterprise transformation or customer experience.
• Minimum 3 years of experience leading teams, enterprise programs or cross-functional portfolios.
• Experience in customer insights and data analysis is desirable; certifications in change management or project management are advantageous.

Responsibilities

• CX Strategy Implementation: translate CX strategy into enterprise roadmaps, priorities and adoption plans.
• CX Governance and Organisational Adoption: design governance, performance tracking and escalation mechanisms for CX priorities.
• CX Maturity and Capability Building: develop and implement enterprise-wide CX maturity assessment and improvement plans.
• Citizen Understanding and Engagement Orchestration: manage programme governance to strengthen citizen insights and coordinated engagement.
• Performance Monitoring and Management Reporting: define indicators and provide senior leadership with actionable analysis.

Skills

Strategy execution

Enterprise transformation

Customer experience

Organisational change

Programme governance

Stakeholder management

Job description

HPB Health Promotion Board in Singapore invites a seasoned leader to drive customer experience strategy across the organisation. You will translate CX ambitions into formal roadmaps, set governance, and lead enterprise adoption to improve service delivery and citizen outcomes.

You will oversee maturity assessments, stakeholder engagement, and program governance while monitoring performance and reporting progress to senior management.