Director of Customer Insights & CX Strategy

Health Promotion Board - HPB; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

Health Promotion Board (HPB) in Singapore seeks a strategic, collaborative leader to translate CX strategy into enterprise roadmaps, establish governance, and drive capability-building across HPB. You will orchestrate citizen insights and cross-divisional engagement while monitoring performance and reporting to senior management.

The ideal candidate has 8+ years in strategy execution, change, or CX, with a track record in leading teams and complex programmes.

Qualifications

• 8+ years of experience in strategy execution, enterprise transformation or related fields.
• Experience leading teams and enterprise programmes across cross-functional portfolios.
• Proven ability to influence senior stakeholders without formal authority.
• Strong written and verbal communication, facilitation and negotiation skills.

Responsibilities

• Translate HPB CX strategy into enterprise implementation roadmaps and milestones.
• Design governance, performance tracking and escalation mechanisms for CX priorities.
• Lead CX maturity assessment and capability building across the organisation.
• Oversee citizen understanding initiatives and coordinated engagement across divisions.
• Provide senior leadership with decision-ready analyses and recommendations.

Skills

Strategy execution

Enterprise transformation

Stakeholder management

Job description

Health Promotion Board (HPB) in Singapore seeks a strategic, collaborative leader to translate CX strategy into enterprise roadmaps, establish governance, and drive capability-building across HPB. You will orchestrate citizen insights and cross-divisional engagement while monitoring performance and reporting to senior management.

The ideal candidate has 8+ years in strategy execution, change, or CX, with a track record in leading teams and complex programmes.