Senior CX Specialist - Elevate Customer Experience

RecruiterPal; Singapore; On-site; SGD 60,000 - 96,000; Full time

Job summary

YTL PowerSeraya Pte. Limited is hiring a (Senior) Specialist (C&I Customer Experience) to support the CX Manager and deliver excellent pre- and post-sales service to Geneco's business customers.

You will handle daily operations, customer enquiries across channels, onboarding/offboarding, and collaborate with Sales, Finance, and Credit Control to resolve issues, ensure compliance, and drive service improvements.

Qualifications

• Degree holder and/or 3-4 years of relevant customer service experience preferred.
• Strong verbal and written communication skills.
• Self-motivated with reliability and accountability.

Responsibilities

• Support the CX Manager in daily operations, reporting, team performance monitoring, compliance adherence, and initiatives to enhance service quality and operational efficiency.
• Attend to customer calls and emails, ensuring timely and professional follow-up on enquiries.
• Manage end-to-end customer onboarding and offboarding processes, including document verification, coordination with MSSL/SP, contract validation, and accurate system updates.
• Handle customer enquiries across multiple channels, including email, phone, messaging platforms, and social media, ensuring prompt and accurate resolution.
• Collaborate with internal stakeholders, including Sales, Finance, and Credit Control, to resolve customer issues effectively.
• Respond to product and sales enquiries by providing relevant information and supporting customers through the sign-up process.
• Ensure compliance with internal controls, policies, and the Code of Conduct.
• Identify service gaps and support continuous improvement initiatives, working closely with technology teams to enhance processes and systems.

Skills

Customer service

Communication

Education

Bachelor's degree or equivalent

Job description

YTL PowerSeraya Pte. Limited is hiring a (Senior) Specialist (C&I Customer Experience) to support the CX Manager and deliver excellent pre- and post-sales service to Geneco's business customers.

You will handle daily operations, customer enquiries across channels, onboarding/offboarding, and collaborate with Sales, Finance, and Credit Control to resolve issues, ensure compliance, and drive service improvements.