Senior Customer Support & Studio Operations Lead

ALL THAT JAZZ DANCE ACADEMY PTE. LTD.; Singapore; In loco; SGD 33.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Performance incentives

Inclusive work culture

Descrizione del lavoro

All That Jazz Dance Academy Pte. Ltd. is seeking a Customer Support Executive to engage with students and families across multiple channels, ensuring a warm, welcoming studio experience.

You will work closely with the General Manager and Studio Managers to support day-to-day operations across branches. The role emphasizes ownership, mobility across tasks, and mentoring junior staff. Prior CS experience in enrichment or hospitality is a plus, with a strong focus on customer satisfaction and

Competenze

• At least 3 years in customer support.
• Prior team lead or supervisory experience preferred.
• Excellent communication and interpersonal skills.
• Customer-focused with proactive mindset.

Mansioni

• Greet and assist customers across channels (email, phone, walk-ins).
• Provide information on classes, programs and studio policies.
• Process enrolments, withdrawals and payments; manage records in studio software.
• Mentor junior team members and contribute to process improvements.

Conoscenze

Customer support

Team leadership

Communication

Ownership

Descrizione del lavoro

All That Jazz Dance Academy Pte. Ltd. is seeking a Customer Support Executive to engage with students and families across multiple channels, ensuring a warm, welcoming studio experience.

You will work closely with the General Manager and Studio Managers to support day-to-day operations across branches. The role emphasizes ownership, mobility across tasks, and mentoring junior staff. Prior CS experience in enrichment or hospitality is a plus, with a strong focus on customer satisfaction and