Senior Customer Success Lead, APAC & ME

Airtrunk; Singapore; Vor Ort; SGD 120.000 - 180.000; Vollzeit

Zusammenfassung

AirTrunk in Singapore is seeking a senior Customer Success professional to lead front-end engagement with key cloud service customers, translating their needs into scalable data centre solutions across APAC. You will own high-impact proposals, manage cross-functional teams, and drive growth in AirTrunk's regional footprint.

The role requires 7+ years in customer success or account management with strong commercial sense, excellent communication, and experience in cloud infrastructure deals.

Qualifikationen

• 7+ years of experience in customer success, account management, or related roles, with at least 3 years in mid-seniority.
• Strong commercial acumen and ability to grasp technical concepts in data centre/cloud infrastructure.
• Excellent communication and interpersonal skills across diverse stakeholders.
• Experience leading complex, multi-stakeholder deals in a B2B context is preferred.

Aufgaben

• Develop and implement customer success strategies aligned with company objectives.
• Own complex proposals with tight timelines and limited guidance.
• Build relationships with key customers to expand AirTrunk market share across APAC.
• Understand commercial constructs, project costs, and funding for customer deals.
• Coordinate with internal teams to ensure seamless front-end engagement through to contract execution.
• Lead customer governance updates and business reviews.
• Act as primary contact for customer escalations and resolution coordination.
• Collaborate cross-functionally to deliver a gold-standard customer journey.

Kenntnisse

Customer success

Account management

Proposal development

Stakeholder management

Communication

Conflict resolution

Tools

Salesforce

PowerPoint

Excel

Jobbeschreibung

AirTrunk in Singapore is seeking a senior Customer Success professional to lead front-end engagement with key cloud service customers, translating their needs into scalable data centre solutions across APAC. You will own high-impact proposals, manage cross-functional teams, and drive growth in AirTrunk's regional footprint.

The role requires 7+ years in customer success or account management with strong commercial sense, excellent communication, and experience in cloud infrastructure deals.