Lead Customer Success Manager - Hyperscale Data Centers APAC

Digital Edge DC; Singapore; On-site; SGD 70,000 - 120,000; Full time

Job summary

Digital Edge DC is seeking a Customer Success / Account Management professional to drive post-sales engagement with hyperscale clients across APAC. Based in Singapore, you will manage install bases, nurture client relationships, and coordinate with Product, Engineering, and Operations to translate feedback into action.

The ideal candidate has 5+ years in customer success or related fields, strong English communication skills, and the ability to juggle multiple projects in a fast-paced tech

Qualifications

• Minimum 5+ years in Customer Success, Account Management, or client-facing roles within technology (data center, telecom, IT).
• Fluent in English; Mandarin is a bonus for regional stakeholders and customers.
• Ability to manage multiple projects across cross-functional teams in a deadline-driven environment.
• Proven track record of identifying growth opportunities, driving adoption, and delivering measurable outcomes.

Responsibilities

• Drive post-sales engagement with assigned accounts to ensure satisfaction, retention, and growth.
• Oversee install base management and new orders for accounts.
• Develop strong relationships with clients at various levels and act as escalation point for incidents.
• Collaborate with Product, Engineering, and Operations to represent the voice of the customer.
• Lead regular business and performance reviews with stakeholders to align goals.

Skills

Customer Success

Account Management

Client-facing

English Fluency

Job description

Digital Edge DC is seeking a Customer Success / Account Management professional to drive post-sales engagement with hyperscale clients across APAC. Based in Singapore, you will manage install bases, nurture client relationships, and coordinate with Product, Engineering, and Operations to translate feedback into action.

The ideal candidate has 5+ years in customer success or related fields, strong English communication skills, and the ability to juggle multiple projects in a fast-paced tech