Senior Director, Customer Governance & Transaction

AirTrunk; Singapore; On-site; SGD 150,000 - 200,000; Full time

Benefits offered by this job

Dynamic working environment

Benefits to empower employees

Flexible working arrangements

Job summary

A leading technology firm in Singapore is seeking a Senior Director for Customer Governance and Transactions. This pivotal role involves leading a team focused on contract excellence and governance across customer deals. The ideal candidate will have over 15 years of experience in customer contract management and demonstrated leadership in managing complex contracts. You will collaborate across teams to ensure successful deal execution and maintain strong customer relationships in a dynamic environment.

Qualifications

• More than 15 years of experience in customer contract and account management.
• At least 5 years in a senior leadership capacity.
• Proven ability to lead high-performing teams.

Responsibilities

• Manage a high-performing team responsible for customer deals.
• Enhance the deal governance framework.
• Participate in customer contract negotiations.

Skills

Customer contract management

Leadership

Cross-functional collaboration

Change management

Tools

CRM platforms (e.g., Salesforce)

Job description

Senior Director, Customer Governance and Transaction

Join the A-Team at AirTrunk, where the cloud meets the ground.
AirTrunk is a technology company with the purpose of scaling and sustaining the relentless growth of the region’s digital future. We continuously redefine and deliver hyperscale data centres that meet the needs of the world’s most transformational companies, sustainably for today and tomorrow.

A Snapshot

As Senior Director – Customer Governance & Transactions, you will lead a newly created high‑impact function within the Customer Success organization focused on driving customer contract excellence, strategic inference from customer intelligence, and implementing strong governance across customer deals. This role is critical to ensuring seamless execution of complex deals, maintaining transparency, and safeguarding long‑term customer relationships. You will report directly to the AVP of Customer Success, work closely with various teams and leadership across the Asia Pacific and Middle East regions, and thrive in a fast‑paced, flexible environment.

Your Day to Day

Governance & Intelligence

• Manage a high‑performing team responsible for creating a centralised intelligence system to maintain a single source of truth for all customer deals.
• Enhance the deal governance framework, intelligence analytics, and capacity inventory planning capability.

Customer Contract Management and Fulfillment

• Build and maintain a live platform for the deal team to track contract open items across various customer contract documents (MSA, SO, lease, exhibits) and resolve them timely to sustain deal momentum.
• Build a comprehensive and intelligent database of contracted terms across customer deals to provide quick reference points for designing future deal terms.
• Participate in customer contract negotiations and sign off on a customer contract summary to ensure key contractual deliverables are accurately passed to downstream teams and general contractors, mitigating scope gaps.
• Partner with the Customer Legal team to maintain updated contract term guardrails, empowering the deal team in negotiating key terms effectively while minimising exception approval requests to the Executive team.
• Serve as an internal consultant to the deal team, providing strategic guidance on negotiating and optimising customer terms for each deal while maintaining positive customer relationships.
• Monitor internal governance approval ROB across all contracts (deals and amendments) and collaborate with the deal lead to align deal execution timing with both customer expectations and AirTrunk’s internal approval processes.
• Act as the point of contact for internal teams’ queries on contractual obligations.

Cross‑Functional Collaboration & Change Management

• Drive cross‑team collaboration to optimise change‑management processes related to front‑end customer engagements, customer deals, and customer contract management, proactively preventing future issues.

Requirements

• More than 15 years of experience in customer contract and account management, or related roles, with at least 5 years in a senior leadership capacity.
• Proven ability to lead high‑performing teams and manage complex customer contracts.
• Skilled in coordinating multi‑stakeholder contract negotiations, tracking, and resolving open items to maintain deal momentum.
• Experience establishing processes for accurate handover of contractual deliverables to downstream teams and supply chain partners.
• Strong capability to design and manage governance frameworks, including centralised intelligence systems for customer deals and capacity portfolio planning.
• Demonstrated experience unlocking strategic growth insights from customer engagement data and streamlining internal communications to support resource planning.
• Experience driving cross‑team collaboration to optimise change‑management processes and prevent future issues.
• Familiarity with CRM platforms (e.g., Salesforce) and customer success tools is advantageous.

The AirTrunk Culture

Working at AirTrunk is a once‑in‑a‑lifetime opportunity to fast‑track your career and amplify your impact. We fast‑operate, fostering an electric atmosphere where challengers and collaborative problem‑solvers break new ground daily. We live our values, go above and beyond, and remain dynamic, transparent, and responsive. Every AirTrunker brings unique perspectives, and we provide everything needed for success in a flexible, safe working environment that welcomes everyone. Our benefits empower AirTrunkers to stay positively charged. Now’s your chance to Grow@Hyperscale.