Senior Customer Success Executive

Oriental Remedies East Coast; Singapore; On-site; SGD 70,000 - 100,000; Full time

Benefits offered by this job

Annual Leave 14 days+

Birthday Leave

Free TCM services and 50% discount for

Great working culture and work-life/h1

Job summary

Oriental Remedies East Coast is seeking an experienced Senior Customer Success Executive to lead our patient service team and ensure an exceptional patient experience across clinics in Singapore. You will optimize clinic operations, mentor staff, and drive service quality while supporting revenue growth.

The role demands at least 5 years in a customer-facing role, strong leadership, and a proactive, sales-minded mindset with excellent interpersonal and organizational skills.

Qualifications

• 5+ years in a customer-facing role, preferably in healthcare, retail, or hospitality.
• Experience leading and mentoring a team.
• Customer-centric and sales-oriented mindset with excellent interpersonal skills.
• Excellent organizational ability with multitasking in a fast-paced environment.
• Immediate or short-notice availability is highly preferred.

Responsibilities

• Act as the primary patient contact, managing appointments and patient flow to ensure a seamless experience.
• Lead, mentor, and develop the customer success team, overseeing performance and growth.
• Proactively promote and cross-sell clinic services to meet revenue targets.
• Maintain accurate patient records, generate performance reports, and ensure privacy compliance.
• Perform other duties as assigned by Management.

Skills

Customer Success

Team Leadership

Sales-minded

Interpersonal Skills

Organizational Skills

Tools

Microsoft Office

Google Suite

Job description

We are seeking an experienced Senior Customer Success Executive to lead our patient service team. You will be responsible for delivering an exceptional patient experience, optimizing clinic operations, and mentoring your team to achieve service and revenue goals.

Key Responsibilities

• Patient Experience & Operations: Act as the primary patient contact, managing appointments and patient flow to ensure a seamless experience and optimize clinic efficiency.
• Team Leadership: Lead, mentor, and develop the customer success team, overseeing their performance, training, and professional growth.
• Revenue & Growth: Proactively promote and cross-sell clinic services to enhance patient value and meet revenue targets.
• Reporting & Compliance: Maintain accurate patient records, generate performance reports, and ensure adherence to data privacy regulations.
• Perform other duties as assigned by Management.

Job Requirements

• Minimum of 5 years in a customer-facing role, preferably in healthcare, retail, or hospitality.
• Proven experience in leading, mentoring, and managing a team.
• A strong customer-centric and sales-oriented mindset with excellent interpersonal skills.
• Exceptional organizational ability, with a talent for multitasking in a fast-paced environment.
• Proficiency in Microsoft Office and Google Suite.
• Passion for the healthcare or TCM industry is a strong advantage.
• Immediate or short-notice availability is highly preferred.

Job Highlights

1. Annual Leave - 14 days onwards
2. Birthday Leave - We believe employee should take a day off to celebrate their birthday with their loved ones
3. FREE TCM services and Tech-enhanced therapies for our employees, and 50% discount for employees’ family members!
4. Great working culture - Fun and enjoyable workplace that embraces Diversity and Work-life balance/harmony

Why Should You Join Us?

GREAT CULTURE AND ATMOSPHERE:

Because you will be working along with amazing and crazy fun people. We have cyclists, chefs, yogis, gamers, athletes, animal lovers, motivational and inspirational trainers, foodies, and many more.

GREAT SALARY PACKAGE AND BENEFITS:

Because we offer benefits which are most desired and valued by people. We believe that the people in the team are the backbone of the company, the core of everything we do. This is why we invest so much in our employee’s welfare and future.

GROWTH AND CAREER DEVELOPMENT:

Because the sky's the limit and we firmly believe that our employees' growth, development, and well-being are the most significant factor. We hope to grow with our employees, we want our people to shine brighter as they progress with the company.

DIVERSITY:

Because we value equity and inclusion. We are an equal opportunity employer who makes decisions without regard to age, identity, gender, race, colour, ethnicity, etc. We encourage our employees to be their true selves at work.