Senior Customer Service & Supply Chain Operations Lead

good job creations (singapore) pte. ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Good Job Creations (Singapore) Pte. Ltd. is seeking a detail-oriented professional to support Customer Service and Supply Chain Operations.

You will manage end-to-end order fulfilment, coordinate with customers, suppliers and logistics partners, and drive inventory planning and warehousing activities to ensure seamless operations and high service standards. The role requires 3–5 years of relevant experience in customer service, order fulfilment, supply chain or logistics, with strong

Qualifications

• Diploma or Degree in Supply Chain, Logistics, Business or a related discipline.
• 3 to 5 years of relevant experience in customer service, order fulfilment, supply chain or logistics operations.
• Strong communication, coordination and stakeholder management skills.

Responsibilities

• Manage end-to-end customer order fulfilment, from forecasting and procurement through to delivery and order closure.
• Coordinate closely with customers, suppliers and Sales teams to ensure timely order execution and customer satisfaction.
• Monitor inventory levels and support replenishment planning to meet customer demand.
• Oversee warehouse operations, stock reconciliation, inventory accuracy and cycle count activities.
• Manage slow-moving, damaged and obsolete inventory, and coordinate appropriate follow-up actions.
• Coordinate with third-party logistics providers and logistics partners to ensure efficient warehousing, shipment and delivery operations.
• Plan and monitor shipments, transportation activities and freight arrangements to achieve on-time delivery performance.
• Verify logistics-related invoices, manage shipment cost postings and maintain accurate transaction records in SAP.
• Administer insurance declarations and claims, working with insurers and relevant stakeholders to ensure timely resolution.
• Support process improvements, system enhancements and cross-functional projects to drive operational excellence.
• Perform any other ad-hoc duties assigned.

Skills

Customer service

Order fulfilment

Stakeholder management

Communication

Education

Diploma or Degree in Supply Chain, Logistics, or related discipline

Tools

SAP

Job description

Good Job Creations (Singapore) Pte. Ltd. is seeking a detail-oriented professional to support Customer Service and Supply Chain Operations.

You will manage end-to-end order fulfilment, coordinate with customers, suppliers and logistics partners, and drive inventory planning and warehousing activities to ensure seamless operations and high service standards. The role requires 3–5 years of relevant experience in customer service, order fulfilment, supply chain or logistics, with strong