Senior Customer Service Representative, Sales GHH

msd pharma (singapore) pte. ltd.; Singapore; On-site; SGD 65,000 - 90,000; Full time

Job summary

MSD Pharma (Singapore) Pte. Ltd. is seeking a Professional Medical Representative to detail, promote, and sell vaccines to doctors in private and restructured sectors.

You will build relationships with key opinion leaders and physicians to increase sales while adhering to MSD’s ethical standards. The role requires a Bachelor’s degree in science or pharmacy and a minimum of 3 years of relevant experience, with strong communication skills, a self-starter attitude, and the ability to work

Qualifications

• Bachelor’s degree in science, biomedical sciences or pharmacy.
• Minimum 3 years of relevant sales experience in healthcare.
• Strong interpersonal and communication skills.
• Self-starter with motivation and results orientation.
• Ability to identify market opportunities and prioritize.
• Team player with cross-functional collaboration.

Responsibilities

• Achieve sales targets and market share for vaccines core products.
• Support market development and formulary listing for new products.
• Plan calls efficiently to maximize reach to customers.
• Execute promotional plans and track key metrics.
• Manage territory and drive sales force effectiveness.
• Present product and disease knowledge professionally.
• Identify new business opportunities with sales manager.
• Maintain strong customer relationships and manage budgets.

Skills

Interpersonal skills

Communication skills

Self-motivated

Leadership

Cross-functional collaboration

Organization & planning

MS Office proficiency

Digital literacy

Relationship building

Sales mindset

Education

Bachelor’s degree (science/pharma)

Job description

Overall Job Purpose:

Detail, promote and sell MSD’s products to doctors in the private or restructured sector. The main focus of a Professional Medical Representative activities is aimed at increasing sales of MSD products through building relationships with key opinion leaders, physicians, pharmacists within the private/restructured environment. To achieve maximal sales and market share through personal promotion that is targeted and tailored for customers that benefits patient and adheres to MSD’s ethical standards.

Key Responsibilities:

• Achieve Sales Targets, Growth and Share objectives for Vaccines core products
• Support market development and formulary listing for new product
• Utilizes effective time management (e.g pre-call plans) to maximize reach and access to customers
• Effective execution of marketing/promotional plans (conduct group educational meetings, track key account program metrics)
• Effective territory management , deliver of sale force effectiveness and engagement metrics
• Optimize overall sales results performance through effective territory management
• Demonstrate thorough product & disease knowledge; deliver customer presentation professionally
• Proactively find new business opportunities to discuss with sales manager in the assigned territory
• Have strong customer focus and relationship building skills
• Monitoring the approved expenditures versus budget for the territory

Key Requirements:

• Bachelor’s degree required, preferably in science, biomedical science or pharmacy
• Minimum 3 years of relevant experience in relevant field
• Strong interpersonal and good communication skills
• Self-starter, high level of personal motivation and results-oriented
• Have a keen sense of identifying opportunities in the marketplace
• Strong organizational and planning skills with the ability to multi-task and prioritize competing work demands
• A team player with high leadership qualities and ability to work effectively cross-functionally
• Proficiency in MS Office and digitally savvy
• Experience and good track record of establishing strong working partnership with opinion leaders will be an added advantage
• Demonstrated knowledge and understanding of healthcare institutions and commercial managed care; experience selling within healthcare institutions preferred.
• Must have Class 3 Driving License, preferably with own vehicle