Senior Customer Service & Order Management Specialist

MaxLinear, Inc.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

MaxLinear is seeking a Senior Customer Service Representative II to support its global sales organization. You will oversee the entire sales order lifecycle from entry to delivery, ensure on-time delivery, and coordinate with production control for expedites.

You will collaborate with Sales, Supply Chain, and Finance to resolve bottlenecks, manage RMAs, and ensure compliance with export controls while leveraging strong Excel and data reporting skills.

Qualifications

• Bachelor’s in Business Administration, Supply Chain Management, Engineering, or related with 9 years of experience, or Master’s with 6 years of experience.
• Experience in the semiconductor, electronics manufacturing, or high-tech equipment industry.
• Hands-on experience with ERP systems, preferably Microsoft Dynamics 365 (D365).
• Strong analytical and reporting capabilities with the ability to interpret and present data effectively.
• Strong knowledge of Order Management processes, including: Order processing and fulfillment; International trade and shipping compliance; Customer returns (RMA) management.
• Exceptional attention to detail and accuracy.
• Customer-focused mindset with strong service orientation.
• Ability to manage multiple priorities and stakeholders in a fast-paced environment.
• Advanced Microsoft Excel skills, including: VLOOKUP, Pivot Tables, SUMIFS, Macros/VBA.

Responsibilities

• Oversee the entire sales order lifecycle from entry to delivery, validating order accuracy, monitoring WIP movement, and ensuring on-time delivery.
• Track product availability, communicate lead-time changes proactively, and coordinate with production control to prioritize and execute urgent expedites.
• Manage the Return Merchandise Authorization (RMA) process, coordinating failure analysis, repair logistics, and replacements with engineering and QA teams.
• Ensure all transactions and logistics documentation strictly comply with corporate guidelines, external audit requirements, and export control regulations (e.g.: strategic goods permit).
• Collaborate with Sales, Supply Chain, and Finance teams to support demand planning and resolve order-related bottlenecks.

Skills

Order management

Analytical thinking

Excel (Advanced)

Customer service

Data interpretation

Stakeholder management

Education

Bachelor’s degree in Business Administration, Supply Chain Management, Engineering, or related

Master’s degree

Tools

Microsoft Dynamics 365 (D365)

Job description

MaxLinear is seeking a Senior Customer Service Representative II to support its global sales organization. You will oversee the entire sales order lifecycle from entry to delivery, ensure on-time delivery, and coordinate with production control for expedites.

You will collaborate with Sales, Supply Chain, and Finance to resolve bottlenecks, manage RMAs, and ensure compliance with export controls while leveraging strong Excel and data reporting skills.