Senior Customer Service & Logistics Specialist

ZY FUTURE INTERNATIONAL PTE. LTD.; Singapore; Sur place; SGD 33 000 - 36 000; Plein temps

Avantages offerts par ce poste

Annual leave 14–21 days

Competitive salary SGD 3,000–3,200

Résumé du poste

ZY FUTURE INTERNATIONAL PTE. LTD. is seeking a Customer Service Executive to oversee daily operations including shipment coordination and inventory management. The role requires strong communication to ensure customer satisfaction and operational efficiency.

Responsibilities include handling inquiries via phone/email/live chat, coordinating with shipping partners, and maintaining accurate inventory and documentation. English and Mandarin proficiency plus MS Office skills are essential.

Qualifications

• Diploma or Degree in Customer Service, Supply Chain Management, Logistics or a related field.
• Minimum 5 years of experience in customer service, preferably with exposure to logistics and inventory management.
• Proficient in English and Mandarin, to liaise with Chinese-speaking customers and suppliers.
• Proficient in Microsoft Office (Word, Excel, Outlook) and experienced with inventory management systems.
• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to manage multiple tasks simultaneously.
• Knowledge of shipping regulations, international trade and customs procedures will be an advantage.

Responsabilités

• Provide prompt, accurate and friendly service to customers via phone, email and live chat.
• Handle customer enquiries and concerns on shipment tracking, delivery schedules and product availability.
• Resolve complaints or issues related to lost, damaged or delayed shipments in a timely manner.
• Maintain a high level of professionalism and empathy in all customer interactions.
• Monitor inventory levels and coordinate with the supply chain team to ensure product availability for orders.
• Assist with inventory control procedures and stock audits to maintain accurate stock records.
• Update and maintain inventory data using the inventory management system.
• Coordinate with shipping companies and logistics providers to ensure timely and cost-effective delivery of goods.
• Prepare and manage shipping documents, including bills of lading, shipping labels and customs documentation.
• Track shipments and keep customers updated on the status of their orders.
• Generate reports on customer service metrics, shipment status and inventory levels.
• Maintain detailed records of customer interactions, transactions, feedback and resolutions.

Connaissances

Communication and interpersonal skills

Fluency in English and Mandarin

Organizational skills

Multitasking

Customer service excellence

Formation

Diploma or Degree in Customer Service, Supply Chain Management, Logistics or related field

Outils

MS Office (Word, Excel, Outlook)

Inventory management systems

Description du poste

ZY FUTURE INTERNATIONAL PTE. LTD. is seeking a Customer Service Executive to oversee daily operations including shipment coordination and inventory management. The role requires strong communication to ensure customer satisfaction and operational efficiency.

Responsibilities include handling inquiries via phone/email/live chat, coordinating with shipping partners, and maintaining accurate inventory and documentation. English and Mandarin proficiency plus MS Office skills are essential.