Senior Customer Service Lead — Logistics & Agency Ops

pacific international lines (private) limited; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

Pacific International Lines (PIL) in Singapore seeks a capable professional to support Group Commercial Agency Management and the Singapore Agency Customer Service department, ensuring bookings meet standards and contracts.

You will collaborate with Sales and Operations to resolve issues, promote digital booking adoption, and contribute to system improvements; a background in business/logistics and 3–5 years in related roles is preferred.

Qualifications

• Bachelor’s degree or Diploma in Business, Logistics, or related field.
• 3–5 years of customer service or operations experience, preferably in shipping or logistics.

Responsibilities

• Ensure bookings comply with global standards, local requirements, and contract obligations.
• Collaborate with Sales, Operations to resolve booking issues and optimize outcomes.
• Support agency and HQ initiatives such as digital booking adoption and system improvements.

Skills

Customer service

Operations coordination

Education

Bachelor’s degree or Diploma in Business, Logistics, or related field

Job description

Pacific International Lines (PIL) in Singapore seeks a capable professional to support Group Commercial Agency Management and the Singapore Agency Customer Service department, ensuring bookings meet standards and contracts.

You will collaborate with Sales and Operations to resolve issues, promote digital booking adoption, and contribute to system improvements; a background in business/logistics and 3–5 years in related roles is preferred.