Senior Freight Forwarding Operations Lead

Pacific International Lines; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

Pacific International Lines in Singapore seeks a freight forwarding professional to oversee end-to-end import/export shipments across all modes, ensuring accurate documentation, SOP compliance and timely execution through effective coordination with internal teams and external partners.

You will coordinate bookings, tracking and billing; prepare shipping documents; and support key accounts with quotations and new customer set-ups.

Qualifications

• Good understanding of freight forwarding operations and supply chain processes.
• Strong communication and stakeholder management skills; able to work effectively with people at all levels.
• Minimum 2–3 years’ relevant experience in the freight forwarding industry (import/export operations).
• Freight forwarding operations & documentation: end-to-end import/export processes, Incoterms, and accurate shipping documentation (S/I, B/L, DO, permits, LC) in line with SOPs/compliance.
• Shipment planning & issue resolution: bookings, tracking, exception handling (DG/OOG, discrepancies, delays) and effective coordination/communication with customers, carriers, agents, and internal stakeholder

Responsibilities

• Coordinate end-to-end import/export shipments across all modes (air, sea FCL/LCL, rail, road, multimodal).
• Manage bookings, pre-alerts and shipment tracking; provide timely status updates to customers.
• Prepare and issue accurate shipping documents (S/I, B/L, DO, permits, LC documents) in line with SOPs.
• Resolve operational issues and exceptions (DG, OOG, short/over-landed, damages, discrepancies) and escalate when required.
• Liaise with internal teams (BD, Finance, CL, etc.) and external stakeholders (agents, carriers, co-loaders, transporters, POL/POD offices) to ensure smooth execution.
• Support key accounts and organic customers: manage enquiries/quotations (RFQs/RFIs), maintain SOPs, and handle new requests/customer set-ups.
• Ensure billing accuracy (customer invoicing and vendor charges), validate costings, close shipment files and maintain complete records/filing.

Skills

Communication skills

Stakeholder management

Education

Diploma in Logistics/Shipping

Job description

Pacific International Lines in Singapore seeks a freight forwarding professional to oversee end-to-end import/export shipments across all modes, ensuring accurate documentation, SOP compliance and timely execution through effective coordination with internal teams and external partners.

You will coordinate bookings, tracking and billing; prepare shipping documents; and support key accounts with quotations and new customer set-ups.