Senior Customer Relationship Executive

singapore exhibition services (pte) limited; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Singapore Exhibition Services (Pte) Limited seeks an experienced professional to engage and develop relationships with industry associations, VIPs, and to grow the hosted buyer program for our Food & Hospitality - Asia portfolio. You will build trust with top regional buyers and identify opportunities to expand the client base while delivering strategic, data-driven solutions to maximise satisfaction.

Collaborate with marketing on buyer engagement campaigns, maintain CRM accuracy, and coordinate

Qualifications

• Minimum 3 years in CRM, events or sales environment.
• Degree holder or above in Business or related discipline.
• Hands-on project management experience in B2B environments.

Responsibilities

• Engage with industry associations and VIPs to grow hosted buyer program.
• Collaborate with marketing to promote buyer engagement campaigns.
• Maintain and update CRM with accurate customer data.
• Identify industry trends and customer needs to tailor campaigns.
• Coordinate with event teams for delegation and buyers program at events.
• Follow up with key buyers to ensure attendance and engagement.
• Build relationships with new buyers to expand the customer base.
• Provide timely updates on event developments.

Skills

CRM

Events

Sales

Education

Bachelor's degree in Business

Tools

Microsoft Office

Job description

We are looking for an experienced candidate to engage and develop relationships with industry associations, VIPs and develop the hosted buyer program for our largest portfolio in Food & Hospitality - Asia.

The role will be responsible for engaging with key customers by building and preserving trusting relationships with the best food buyers in the region. Identifying opportunities to grow the ‘best-in-kind’ customer base and build relationships with new buyers will be critical to this role. You should also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Work closely with marketing team on promoting and delivering buyer engagement campaigns
• Provide customers with timely update on the latest development of our events
• Collate and maintain the customer database in a systematic way with accuracy
• Understand and address industry trends and customer needs
• Understand the business matching requirements of customers, explore and line up business matching opportunity
• Proactive follow up with identifiedVIPs and industry associations to ensure their attendance to our events
• Assist coordination of delegation and buyers program at physical events
• Maintain regularly an up-to-date CRM of contacts and ensure all supporting software is updated

Qualifications

• At least 3 years of work experience with a minimum of 2 years in CRM, Eventsor Sales
• Degree holder or above in Business or related discipline
• Practical hands-on project management experience within B2B environment
• Ability to prioritize and execute tasks under pressure and meet tight deadlines
• Ability to work both independently and collaborative environment
• Cooperative, flexible and takes initiative
• Strong attention to details and ability to manage multiple campaigns simultaneously
• A self-motivated and innovative person who will input for creative and effective campaigns to engage buyers
• Excellent command in written and verbal English and Chinese (Mandarin)
• Excellent interpersonal and communication skills
• Proficient in all Microsoft applications