Senior Cross-Technology MSP Engineer (L3) – On-site

NTT Ltd Group Services United Kingdom Limited; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

NTT DATA is seeking a Cross Technology Managed Services Engineer (L3) to provide exceptional service by identifying and resolving technical incidents across multi-domain infrastructure. You will mentor L2 teams and contribute to project delivery, DR functions, and automation initiatives.

As a senior engineer, you will engage with vendors, apply monitoring tools, and ensure adherence to SLAs, while creating knowledge articles and training junior staff.

Qualifications

• Extensive Managed Services experience handling complex cross-technology infrastructure.
• Strong understanding of ITIL processes.
• Proven experience working with vendors and/or third parties.
• Ability to communicate and work across different cultures and social groups.
• Effective planning skills, even in changing circumstances.
• Positive outlook and ability to work well under pressure.
• Active listening skills and adaptability to changing client needs.
• Client-focused approach to create positive client experiences throughout their journey.
• Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).

Responsibilities

• Provide escalation and mentoring of L2 teams on advanced troubleshooting techniques.
• Support implementation and delivery of projects, disaster recovery functions.
• Ensure actions adhere to client requirements and timelines.

Skills

Managed services experience

Cross-technology infrastructure

ITIL processes

Vendor management

Cross-cultural communication

Planning under pressure

Active listening

Client-focused mindset

Education

Bachelor's degree in IT/Computing or equivalent

Job description

NTT DATA is seeking a Cross Technology Managed Services Engineer (L3) to provide exceptional service by identifying and resolving technical incidents across multi-domain infrastructure. You will mentor L2 teams and contribute to project delivery, DR functions, and automation initiatives.

As a senior engineer, you will engage with vendors, apply monitoring tools, and ensure adherence to SLAs, while creating knowledge articles and training junior staff.