Senior CRM & Clienteling Lead, Luxury Retail SEAO

LVMH Group; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

LVMH Group is seeking a CRM Manager for SEAO to lead data‑driven client engagement strategies across LOEWE SEAO. This role involves driving impactful CRM initiatives, enhancing client loyalty, and contributing to business growth.

The successful candidate will have at least 7 years of experience in CRM within luxury retail, with strong analytical and project management skills. Responsibilities include executing CRM strategies, optimizing KPIs, and ensuring compliance with local regulations.

Qualifications

• 7 years of experience in CRM, clienteling, or customer engagement roles, preferably within luxury retail environments.
• Proven track record in driving CRM performance through data‑led strategies and campaigns.
• Strong analytical capabilities with hands‑on experience translating data into actionable insights.

Responsibilities

• Drive the execution of CRM strategy across SEAO.
• Own the quality and effectiveness of the regional client database.
• Translate insights into targeted CRM campaigns and initiatives.
• Track, analyze, and optimize key KPIs.
• Ensure full compliance with local data privacy regulations.

Skills

CRM performance driving

Data analysis

Client engagement

Project management

Tools

Clienteling apps

CRM software

Job description

LVMH Group is seeking a CRM Manager for SEAO to lead data‑driven client engagement strategies across LOEWE SEAO. This role involves driving impactful CRM initiatives, enhancing client loyalty, and contributing to business growth.

The successful candidate will have at least 7 years of experience in CRM within luxury retail, with strong analytical and project management skills. Responsibilities include executing CRM strategies, optimizing KPIs, and ensuring compliance with local regulations.