Senior Creator Governance & Safety Lead (Remote)

PERSOL SINGAPORE PTE. LTD.; Singapore; Remote; SGD 120,000 - 180,000; Full time

Job summary

PERSOL SINGAPORE PTE. LTD. is seeking a senior Trust & Safety leader to shape creator ecosystem governance, content policies, and risk management in a fully remote role.

You will oversee moderation operations, manage internal teams and external vendors, and collaborate with cross-functional partners to strengthen community safety and governance effectiveness. The role requires 8–10+ years of experience in Trust & Safety or content moderation, strong policy development skills, and proficiency in

Qualifications

• Bachelor’s degree or higher in a relevant discipline.
• 8–10+ years of experience in Trust & Safety, content moderation, platform governance, or a related function.
• Strong policy development and decision-making skills.
• Proficiency in data analytics, dashboards, and SQL to monitor trends, assess risks, and measure operational effectiveness.

Responsibilities

• Develop, maintain, and enhance platform content policies, community guidelines, and governance frameworks.
• Establish moderation standards and mitigation strategies for content risks, including scams, misinformation, and other forms of platform abuse.
• Oversee daily content moderation operations, managing internal teams and external vendors to ensure service quality and operational efficiency.
• Optimize moderation workflows, quality assurance processes, and escalation mechanisms.
• Partner with Product and Engineering teams to enhance AI-powered moderation tools and improve risk detection capabilities.
• Monitor emerging threats, abuse patterns, and evolving risks across the creator ecosystem, particularly within the Web3 and blockchain space.
• Lead incident response efforts for major content violations, high-risk cases, and platform crises.
• Develop escalation protocols and coordinate cross-functional responses to complex governance issues.
• Work closely with Legal, Compliance, and Policy teams to ensure alignment with applicable regulations and internal standards across markets.
• Communicate policy updates and governance expectations to the creator community.
• Represent the platform’s governance principles to internal stakeholders and external partners.
• Establish and track key performance indicators (KPIs) to evaluate moderation quality, operational efficiency, and overall ecosystem health.
• Prepare regular reports and insights for senior leadership on content risks, moderation performance, and governance effectiveness.

Skills

Trust & Safety

Content moderation

Platform governance

Data analytics

SQL

Stakeholder management

Policy development

Cross-functional

Education

Bachelor’s degree or higher

Job description

PERSOL SINGAPORE PTE. LTD. is seeking a senior Trust & Safety leader to shape creator ecosystem governance, content policies, and risk management in a fully remote role.

You will oversee moderation operations, manage internal teams and external vendors, and collaborate with cross-functional partners to strengthen community safety and governance effectiveness. The role requires 8–10+ years of experience in Trust & Safety or content moderation, strong policy development skills, and proficiency in