Senior Creator Ecosystem Manager S$18,000 (ID: 709237)

PERSOL SINGAPORE PTE. LTD.; Singapore; Remote; SGD 120,000 - 180,000; Full time

Job summary

PERSOL SINGAPORE PTE. LTD. is seeking a senior Trust & Safety leader to shape creator ecosystem governance, content policies, and risk management in a fully remote role.

You will oversee moderation operations, manage internal teams and external vendors, and collaborate with cross-functional partners to strengthen community safety and governance effectiveness. The role requires 8–10+ years of experience in Trust & Safety or content moderation, strong policy development skills, and proficiency in

Qualifications

• Bachelor’s degree or higher in a relevant discipline.
• 8–10+ years of experience in Trust & Safety, content moderation, platform governance, or a related function.
• Strong policy development and decision-making skills.
• Proficiency in data analytics, dashboards, and SQL to monitor trends, assess risks, and measure operational effectiveness.

Responsibilities

• Develop, maintain, and enhance platform content policies, community guidelines, and governance frameworks.
• Establish moderation standards and mitigation strategies for content risks, including scams, misinformation, and other forms of platform abuse.
• Oversee daily content moderation operations, managing internal teams and external vendors to ensure service quality and operational efficiency.
• Optimize moderation workflows, quality assurance processes, and escalation mechanisms.
• Partner with Product and Engineering teams to enhance AI-powered moderation tools and improve risk detection capabilities.
• Monitor emerging threats, abuse patterns, and evolving risks across the creator ecosystem, particularly within the Web3 and blockchain space.
• Lead incident response efforts for major content violations, high-risk cases, and platform crises.
• Develop escalation protocols and coordinate cross-functional responses to complex governance issues.
• Work closely with Legal, Compliance, and Policy teams to ensure alignment with applicable regulations and internal standards across markets.
• Communicate policy updates and governance expectations to the creator community.
• Represent the platform’s governance principles to internal stakeholders and external partners.
• Establish and track key performance indicators (KPIs) to evaluate moderation quality, operational efficiency, and overall ecosystem health.
• Prepare regular reports and insights for senior leadership on content risks, moderation performance, and governance effectiveness.

Skills

Trust & Safety

Content moderation

Platform governance

Data analytics

SQL

Stakeholder management

Policy development

Cross-functional

Education

Bachelor’s degree or higher

Job description

Join a dynamic team responsible for shaping creator ecosystem governance, content policies, and trust and safety strategies within the Web3 and digital asset landscape. This role will lead content moderation operations, manage emerging platform risks, and collaborate with cross-functional teams to strengthen community safety and governance effectiveness.

Working arrangement: Fully remote, working from home

Key Responsibilities

• Develop, maintain, and enhance platform content policies, community guidelines, and governance frameworks.
• Establish moderation standards and mitigation strategies for content risks, including scams, misinformation, and other forms of platform abuse.
• Oversee daily content moderation operations, managing internal teams and external vendors to ensure service quality and operational efficiency.
• Optimize moderation workflows, quality assurance processes, and escalation mechanisms.
• Partner with Product and Engineering teams to enhance AI-powered moderation tools and improve risk detection capabilities.
• Monitor emerging threats, abuse patterns, and evolving risks across the creator ecosystem, particularly within the Web3 and blockchain space.
• Lead incident response efforts for major content violations, high-risk cases, and platform crises.
• Develop escalation protocols and coordinate cross-functional responses to complex governance issues.
• Work closely with Legal, Compliance, and Policy teams to ensure alignment with applicable regulations and internal standards across markets.
• Communicate policy updates and governance expectations to the creator community.
• Represent the platform’s governance principles to internal stakeholders and external partners.
• Establish and track key performance indicators (KPIs) to evaluate moderation quality, operational efficiency, and overall ecosystem health.
• Prepare regular reports and insights for senior leadership on content risks, moderation performance, and governance effectiveness.

Requirements

• Bachelor’s degree or higher in a relevant discipline.
• 8–10+ years of experience in Trust & Safety, content moderation, platform governance, or a related function within a major internet or social media platform.
• Strong understanding of cryptocurrency, blockchain, and Web3 ecosystems, including their associated content, fraud, and platform risks.
• Proven experience managing content moderation teams, external vendors, and operational performance.
• Strong policy development, analytical, and decision-making skills, with the ability to navigate complex and ambiguous situations.
• Proficiency in data analytics, dashboards, and SQL to monitor trends, assess risks, and measure operational effectiveness.
• Strong stakeholder management and communication skills, with the ability to work across Product, Engineering, Legal, Compliance, and Policy teams.

We regret that only shortlisted candidates will be notified.