Senior Customer Service Leader — Contact Center

UOB; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

United Overseas Bank Limited (UOB) in Singapore is seeking a Senior Officer/Manager, Customer Service, Contact Center for an onsite role in the Central Region (City Area). You will handle inquiries via phone, email and social media with accuracy and empathy, promoting digital tools and self-service options.

The ideal candidate holds a Diploma or degree with at least 1 year of customer service experience, strong communication skills, and the ability to work in a fast-paced environment, including

Qualifications

• Diploma or equivalent qualification required; a degree is an advantage.
• 1 year of customer service experience is preferred, ideally in a contact centre or financial services.
• Excellent verbal and written communication skills are essential.

Responsibilities

• Respond to customer inquiries via phone, email, written correspondence, and social media with professionalism and efficiency.
• Ensure all interactions meet service standards and turnaround times with accuracy and empathy.
• Maintain confidentiality and adhere to internal policies and regulatory requirements; resolve issues or escalate as needed.
• Document all interactions in the case management system to ensure traceability and compliance.
• Guide customers on banking services and digital tools, promoting self-service options where appropriate.
• Collaborate with internal teams to ensure seamless resolution of customer concerns.

Skills

Customer service

Communication

Multitasking

Empathy under pressure

Education

Diploma or equivalent qualification

Bachelor’s degree in Business/Finance or related field

Job description

United Overseas Bank Limited (UOB) in Singapore is seeking a Senior Officer/Manager, Customer Service, Contact Center for an onsite role in the Central Region (City Area). You will handle inquiries via phone, email and social media with accuracy and empathy, promoting digital tools and self-service options.

The ideal candidate holds a Diploma or degree with at least 1 year of customer service experience, strong communication skills, and the ability to work in a fast-paced environment, including