Senior Consumer Banking Apps Specialist

CIMB Singapore; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

CIMB Singapore is seeking a seasoned IT professional to provide level 2 support for consumer banking applications including ATM, eStatements and digital platforms. The role involves diagnosing issues, escalating to Tech Head or vendors, and following IT Incident Management SOP to resolve tickets swiftly.

The incumbent will perform regular health checks, assist with patches and testing, and coordinate end-to-end enhancements with project delivery.

Qualifications

• Bachelor degree in IT, Computer Science or related fields.
• Any professional certificate such as ITIL or middleware certification is good to have.
• Min. 5 years in the same role/capacity in Application Management, preferably in banking sector.
• Knowledge in application management and SDLC, ITIL/COBIT processes in a banking environment.
• Experience in support and troubleshooting for Production and UAT/SIT (coordination and hands-on).
• Good sense of new technologies landscape.
• Good communication skill and ability to present technical proposals to stakeholders.
• Understanding of application infrastructures including hardware, storage, network, databases.
• Experience in AWS, Microservices, API Gateway, IBM WebSphere, JBOSS, Apache Web Server, Tomcat, WebLogic; AIX/Linux/Windows; web/mobile development knowledge.

Responsibilities

• Provide level 2 support for consumer banking applications issues (ATM, eStatements, Digital Acquisition platforms).
• Attend to system alerts, perform diagnostics, and escalate to Tech Head/vendor when necessary.
• Follow IT Incident Management SOP to track and resolve tickets raised by users.
• Conduct regular health checks on consumer banking applications and assist in patches, updates, and testing.
• Lead end-to-end delivery for enhancements to Consumer applications and coordinate with Project Delivery manager.
• Support other Consumer applications projects within the portfolio and collaborate with vendors on analysis and design of solutions.
• Coordinate testing (SIT/UAT), manage timelines, and ensure on-time delivery with minimal business disruption.
• Assist bank users with troubleshooting and testing fixes before deployment; document recurring issues in Confluence.

Skills

Level 2 support

Incident management

Communication skills

Stakeholder presentation

Education

Bachelor degree in IT/CS or related

Tools

Confluence

AWS

IBM WebSphere

JBOSS

Apache Tomcat

Oracle/DB

Job description

CIMB Singapore is seeking a seasoned IT professional to provide level 2 support for consumer banking applications including ATM, eStatements and digital platforms. The role involves diagnosing issues, escalating to Tech Head or vendors, and following IT Incident Management SOP to resolve tickets swiftly.

The incumbent will perform regular health checks, assist with patches and testing, and coordinate end-to-end enhancements with project delivery.