Consumer AML & Verification Specialist

CIMB; Singapore; On-site; SGD 42,000 - 56,000; Full time

Job summary

CIMB Singapore is seeking a customer service/operations professional to support banking workflows and ensure accurate account processing. You will handle outbound calls and emails with professionalism, verify documents, and assist customers with enquiries, while following SLA guidelines.

The role emphasizes attention to detail, strong communication, and initiative to improve productivity. Diploma holders or higher with banking or service experience are encouraged to apply, in a full-time on-site

Qualifications

• Diploma holder or higher, as stated.
• Banking customer service experience preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Handle all outbound calls / emails with professionalism.
• Perform video calls to prevent identity fraud.
• Handle internal service enquiries.
• Resolve complaints within guidelines.
• Log service requests, complaints and enquiries.
• Ensure requests or investigations are completed and emailed to other channels within SLA.
• Ensure superb follow-up and fulfil promises to customers.
• Review transactions and file escalation memos when necessary.
• Verification of account opening documents.
• Call customers to follow up on pending documents and explain product mechanics when necessary.
• Review account opening applications within Service Level.
• Review, maintain and check input data entry for account opening and data enrichment.
• Handle customer enquiries.
• Continually propose workflow and productivity improvements.

Skills

Customer service

Relationship building

Communication skills

Self-motivated

Education

Diploma or higher

Job description

CIMB Singapore is seeking a customer service/operations professional to support banking workflows and ensure accurate account processing. You will handle outbound calls and emails with professionalism, verify documents, and assist customers with enquiries, while following SLA guidelines.

The role emphasizes attention to detail, strong communication, and initiative to improve productivity. Diploma holders or higher with banking or service experience are encouraged to apply, in a full-time on-site