Senior Collaboration Platforms Engineer - Workspace & Zoom

Sea; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Sea is seeking an experienced Platform Operations professional to lead ticket management, platform configurations, and automation efforts across Google Workspace and Zoom. The role emphasizes end-to-end project ownership, migrations, and policy-driven administration in a global, distributed environment.

You will drive cross-functional IT projects, advise on identity and access strategies, and create robust runbooks and documentation for scale.

Qualifications

• Minimum 5 years of hands-on IT or collaboration platforms experience.
• Experience managing enterprise SaaS platforms at scale.
• Ability to lead cross-functional IT projects with multiple stakeholders.
• Background in corporate IT environment or MSP/vendor experience.

Responsibilities

• Manage and resolve escalated support tickets across Google Workspace and Zoom.
• Administer Google Workspace at org-wide scale: provisioning, deprovisioning, OU structure, policy configuration.
• Configure Zoom enterprise features including Zoom Phone and Zoom Rooms.
• Develop and maintain SOPs to reduce manual tasks.
• Identify patterns in ticket queues and propose process improvements or automation.
• Own and lead complex platform projects end to end, including scoping and delivery.
• Drive large-scale user migrations across identity providers and tenants.
• Advise on migration processes with cloud directory as identity provider, including SSO/OAuth implications.
• Plan device management migrations and endpoint transitions for collaboration hardware.
• Lead cross-functional rollouts of new tooling across distributed sites.
• Implement and configure DLP controls within Google Workspace.
• Configure endpoint and mobile device management policies in Google Workspace.
• Read and safely execute automation scripts in privileged admin environments.
• Collaborate to extend automation tooling in Python and Google Apps Script.
• Own and document scripts and automation workflows; review AI-generated code.
• Serve as primary contact for IT, HR, Finance, and business units on Google Workspace/Zoom.
• Communicate project status, risks, and tech implications clearly to all audiences.
• Produce technical documentation, runbooks, and knowledge base articles.

Skills

Cross-functional collaboration

Stakeholder communication

Project management

Scripting & automation understanding

Tools

Google Workspace

Zoom

Python

Google Apps Script

OAuth 2.0

SSO

Job description

Sea is seeking an experienced Platform Operations professional to lead ticket management, platform configurations, and automation efforts across Google Workspace and Zoom. The role emphasizes end-to-end project ownership, migrations, and policy-driven administration in a global, distributed environment.

You will drive cross-functional IT projects, advise on identity and access strategies, and create robust runbooks and documentation for scale.