Systems Engineer
SPH MEDIA LIMITED
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Job summary
SPH Media Limited is looking for an experienced professional to manage Identity & Access, end-user devices, and collaboration tools in Singapore. You will implement security policies, automate tasks, and ensure compliant device management.
You will work with Okta, MEM, Google Workspace, and Zoom to support users, monitor performance, and provide training. The role emphasizes security, governance, and efficient IT operations.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, or related field.
- 5–10 years of experience in identity and access management, end-user device management, and support.
- Proficiency with Windows/macOS/iOS/Android device management.
- Strong knowledge of endpoint security best practices and regulatory compliance.
- Experience with IDP systems, endpoint management tools, and AD/MEM/Okta.
Responsibilities
- Plan and execute deployment of end-user devices (desktops, laptops, tablets, mobile devices).
- Configure and maintain device images with security and performance in mind.
- Implement security policies, threat protection, and compliance for devices.
Skills
Education
Tools
Job description
Plan and execute the deployment of end-user devices (desktops, laptops, tablets, mobile devices).
Configure and maintain device images, ensuring compliance with security and performance standards.
Implement and enforce security policies for devices, ensuring threat protection and compliance with regulations.
Regularly update and patch devices to address vulnerabilities.
Manage endpoint management tools for device inventory, remote monitoring, and troubleshooting.
Troubleshoot and resolve hardware and software issues on end-user devices.
Oversee deployment and updates for operating systems, applications, and software licenses.
Ensure software compliance and manage software licensing.
Provide technical support for end-user devices, addressing issues and inquiries.
Develop and deliver training and documentation to enhance user device management.
Maintain an accurate inventory of end-user devices, including specifications, warranties, and locations.
Monitor device lifecycles and recommend replacements or upgrades.
Optimize device performance and implement monitoring and tuning strategies for efficient device usage.
Use PowerShell scripting to automate device management tasks and improve operational efficiency.
Implement authentication flows, including adaptive MFA, role‑based access control, and flexible authorization.
Configure factor enrollments, sign‑on policies, and application policies.
Implement security best practices to protect sensitive data and ensure compliance with privacy regulations.
Manage access controls, authentication, and authorization within Okta.
Integrate applications using SAML, OAuth, and OIDC protocols.
Perform business use case analysis and implement POCs within Okta.
Provide technical support, troubleshoot issues, and assist with user training for Okta.
Create and maintain Okta user documentation and training materials.
Monitor Okta performance and usage, proactively identifying and resolving issues.
Generate and provide reports on Okta usage and performance for management.
Manage user accounts, permissions, and groups within Google Workspace.
Implement and enforce security policies for Google Workspace to ensure data protection and compliance.
Configure Google Workspace applications, such as Gmail, Drive, and Calendar, to meet organisational needs.
Provide technical support to end‑users, addressing issues related to Google Workspace applications.
Develop and deliver training on Google Workspace best practices and functionality.
Monitor Google Workspace usage and performance, ensuring optimal service and uptime.
Generate reports on user activity and service health for management.
Configure and manage Zoom accounts, user roles, and settings to ensure smooth operations.
Implement security features for Zoom meetings and webinars, including encryption, authentication, and access controls.
Provide support for Zoom‑related issues, troubleshooting video and audio problems, meeting setup, and integrations.
Develop training materials and conduct sessions to ensure users can effectively use Zoom for meetings and webinars.
Integrate Zoom with other collaboration and productivity tools (e.g., Google Workspace, Microsoft 365).
Customize Zoom settings to meet the organisation's workflow and compliance requirements.
Monitor Zoom usage and performance, ensuring high availability and optimal user experience.
Generate reports on Zoom meetings, usage, and performance metrics for management.
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 5-10 years of experience in identity and access management, end‑user device management, and support.
- Proficiency in managing end‑user devices and operating systems (Windows, macOS, iOS, Android).
- Strong knowledge of endpoint security best practices and compliance requirements.
- Experience with IDP systems, endpoint management tools, and systems (Okta, Microsoft Endpoint Manager, AD).
- Familiarity with cloud‑based collaboration tools (Google Workspace, Microsoft 365, Zoom).
- Knowledge of security best practices and compliance within Okta, MEM, Google Workspace, and Zoom.
- Experience with scripting and automation via APIs.
- Excellent troubleshooting and problem‑solving skills.
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