Senior Club Operations Manager for Member Experience

singapore island country club, the; Singapore; On-site; SGD 210,000 - 310,000; Full time

Job summary

The Singapore Island Country Club is seeking an Assistant General Manager to join the senior management team and support the General Manager in leading a premier private members' club.

This hands-on leadership role requires cross-department oversight across golf, sports, F&B, facilities, and member relations, with a focus on service standards, committee engagement and delivering an exceptional member experience.

Qualifications

• Degree in Business, Hospitality Management, or a related field.
• PGA qualification or equivalent is preferred.
• Proven track record as General Manager or Senior Executive in golf/ country club/ private members’ club.

Responsibilities

• Support the General Manager in the overall management and daily operation of the Club.
• Provide leadership across all operational departments and ensure effective coordination between golf, sports, F&B, housekeeping, security, events, marketing, membership, HR, finance, IT, projects and facilities maintenance.
• Provide leadership and operational oversight across golf and sporting activities.
• Maintain a strong management presence across the Club’s facilities and member touch points.
• Ensure that operational standards, policies and procedures are consistently implemented.
• Identify operational weaknesses and develop practical solutions to improve efficiency, service and member satisfaction.
• Maintain a strong focus on delivering an exceptional private members’ club experience.
• Regularly review member touch points and identify opportunities to improve service standards.
• Engage directly with members and understand their expectations, concerns and priorities.
• Developing positive relationships with members and Club committee representatives.
• Hire, train and schedule department staff, while building strong teamwork

Skills

Leadership

Communication

Budgeting

Education

Business/Hospitality degree

Job description

The Singapore Island Country Club is seeking an Assistant General Manager to join the senior management team and support the General Manager in leading a premier private members' club.

This hands-on leadership role requires cross-department oversight across golf, sports, F&B, facilities, and member relations, with a focus on service standards, committee engagement and delivering an exceptional member experience.