Senior Clinic Operations & Patient Experience Lead

Eastern General Hospital; Singapore; Vor Ort; SGD 67.000 - 100.000; Vollzeit

Zusammenfassung

Eastern General Hospital invites a dynamic individual to join the Specialist Outpatient Clinic (SOC) team to plan, develop and operationalise clinic operations, workflows and service delivery initiatives, ensuring efficient resources and a seamless patient journey.

You will support ORAT readiness, capacity and manpower planning, contribute to digital scheduling and patient communications, provide secretariat support for meetings, monitor performance and coordinate cross-functional initiatives to

Qualifikationen

• Bachelor's degree in any discipline with at least 2 years of relevant work experience.
• Prior experience in healthcare operations and staff management will be an advantage.
• Knowledge of SOC operations through nursing, allied health, or related roles will be highly desirable.
• Familiarity with design thinking, change management, project management, digital transformation, technology adoption, and process improvement methodologies.
• Excellent communication and interpersonal skills for stakeholder engagement in a growing organisation.

Aufgaben

• Support planning, development and implementation of clinic operations and workflows.
• Operationalise service delivery initiatives to ensure efficient utilisation of resources and seamless patient journeys.
• Provide secretariat support for meetings, prepare reports and presentations.
• Monitor operational performance and coordinate cross-functional initiatives to enhance service delivery.
• Contribute to strategic initiatives including capacity planning, manpower planning and digital solutions to improve access and coordination.
• Lead staff development over time and foster a patient-centric culture while supporting ORAT efforts.

Kenntnisse

Communication

Analytical thinking

Project coordination

Planning

Critical thinking

Team collaboration

Ausbildung

Bachelor's degree

Jobbeschreibung

Eastern General Hospital invites a dynamic individual to join the Specialist Outpatient Clinic (SOC) team to plan, develop and operationalise clinic operations, workflows and service delivery initiatives, ensuring efficient resources and a seamless patient journey.

You will support ORAT readiness, capacity and manpower planning, contribute to digital scheduling and patient communications, provide secretariat support for meetings, monitor performance and coordinate cross-functional initiatives to