Clinic Ops Manager | Patient Experience & Team Lead

The Supreme HR Advisory Pte. Ltd.; Singapore; On-site; SGD 61,000 - 67,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. is seeking a Clinic Manager to oversee operations at Mount Elizabeth Hospital and Mount Alvernia Hospital, managing patient flow, scheduling, and registration. This role also covers staff supervision, billing, insurance claims, inventory and regulatory compliance to ensure seamless patient service.

You will lead frontline staff, drive process improvements, and ensure high-quality care while maintaining MOH/HSA/PDPA standards. Full-time, on-site in Singapore.

Qualifications

• Diploma or degree in Business Administration, Healthcare Management, Nursing or related discipline.
• Minimum 3 years of clinic operations or healthcare administration experience.
• Experience leading frontline staff and supervising teams.
• Familiarity with clinic management systems (Plato) and insurance/claims processes.

Responsibilities

• Oversee daily clinic operations, including patient registration and appointment scheduling.
• Lead and supervise clinic assistants and administrative staff.
• Manage billing, payments, and insurance-claims processing.
• Monitor inventory and equipment, ensure MOH/HSA/PDPA compliance.
• Enhance patient experience through process improvements and service quality.
• Coordinate regulatory compliance and quality assurance.

Skills

Leadership

Operations management

Healthcare administration

Education

Diploma or Degree in Business Administration, Healthcare Management, Nursing or related discipline

Tools

Plato

Job description

The Supreme HR Advisory Pte. Ltd. is seeking a Clinic Manager to oversee operations at Mount Elizabeth Hospital and Mount Alvernia Hospital, managing patient flow, scheduling, and registration. This role also covers staff supervision, billing, insurance claims, inventory and regulatory compliance to ensure seamless patient service.

You will lead frontline staff, drive process improvements, and ensure high-quality care while maintaining MOH/HSA/PDPA standards. Full-time, on-site in Singapore.