Senior Client Servicing

TOPPAN Packaging Americas; Singapore; On-site; SGD 49,000 - 65,000; Full time

Job summary

Toppan Trident in Tokyo is seeking a Senior Client Servicing to manage key accounts and coordinate packaging projects from brief to delivery. You will ensure timelines, communicate with global stakeholders and internal teams, and maintain strong client relationships.

The role requires at least 5 years in client servicing or project coordination, fluency in English, and native or business-level Japanese (JLPT N1/N2). Onsite work at the client’s office is expected.

Qualifications

• Minimum 5 years’ experience in client servicing or related roles.
• Fluent in English with native/business-level Japanese (JLPT N1/N2 equivalent).
• Strong coordination, follow-up and stakeholder management skills.
• Excellent organization and attention to detail.
• Experience in printing/packaging or brand execution is a plus.
• Based in Tokyo and able to work onsite at client office.

Responsibilities

• Be a key point of contact for assigned client accounts
• Clarify client requirements and manage timelines
• Coordinate artwork, pre-press and production workflows using Trident and client systems
• Track deliverables and highlight risks or delays early
• Support scheduling and release of completed work
• Support quotation, purchase order and invoicing coordination with clients and internal teams
• Identify opportunities for process and workflow improvements
• Support system testing and technology enhancements when introduced
• Build and maintain strong, long‑term relationships with key accounts.

Skills

Client servicing

Account management

Project coordination

Stakeholder management

Detail oriented

Multitasking

Job description

Build your career with a global brand execution agency in Tokyo.

At Toppan Trident, we help some of the world’s leading consumer brands bring their packaging and brand experiences to life — seamlessly and consistently, across markets and media.

From artwork and pre-press to digital, 3D and e-commerce imagery, our teams work at the heart of global brand execution. We are growing our team and are looking for a Senior Client Servicing who can build strong client relationships, coordinate projects carefully, and keep artwork and production timelines moving smoothly.

This role suits someone who is proactive, detail-oriented, comfortable communicating in both Japanese and English, and enjoys being the connection point between clients, internal creative teams and production partners.

What you’ll be doing

As part of our Client Servicing team, you’ll play a key role in ensuring projects run to plan and clients feel supported at every stage. You will:

• Be a key point of contact for assigned client accounts

• Clarify client requirements and manage expectations on timelines

• Coordinate artwork, pre-press and production workflows using Trident and client systems

• Track deliverables and highlight risks or delays early

• Support scheduling and release of completed work

• Support quotation, purchase order and invoicing coordination with clients and internal teams

• Identify opportunities for process and workflow improvements

• Support system testing and technology enhancements when introduced

• Build and maintain strong, long‑term relationships with key accounts.

What we’re looking for

• Minimum 5 years’ experience in client servicing, account management, customer service, project coordination or production coordination

• Language: Professional fluency in English and native or business‑level Japanese (JLPT N1/N2 equivalent) to communicate with global stakeholders and local clients.

• Confident communicator with strong follow‑up, coordination and stakeholder management skills

• Well‑organised, accurate and comfortable working with detailed project information

• Comfortable managing multiple projects and deadlines

• Experience in printing, packaging, FMCG, creative production or brand execution is an advantage

• Enjoys working in a structured, professional environment

• Based in Tokyo and able to work onsite at our client’s office

Why join Toppan Trident?

• Work with global brands and international teams

• Exposure to the full packaging and brand execution lifecycle

• Supportive team environment with clear processes and collaboration

• Onsite working arrangement in Tokyo with exposure to regional collaboration

• Opportunities to learn, grow and take on wider responsibilities

• Competitive employment package aligned with local market practice and company policy