Senior Career Retention Coach

YELLOW RIBBON INDUSTRIES PTE. LTD.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Yellow Ribbon Industries Pte. Ltd. is seeking a dedicated professional to manage an assigned portfolio of ex-offender career-retention cases. You will provide structured retention, coaching, intervention and re-employment support during the required case-management period.

You will engage clients, employers and stakeholders, maintain case records, and contribute to sustainable employment outcomes through timely interventions and effective communications.

Qualifications

• Minimum tertiary-level education required.
• Relevant WSQ Career Advisory Programme or equivalent; Certified Career Advisor preferred.
• Minimum 2 years in case-management, inmate/ex-offender support, or related fields.
• Experience in employment services, career coaching, or rehabilitation is advantageous.
• Strong documentation, data entry and audit readiness.

Responsibilities

• Plan monthly engagements with ex-offenders and employers via site visits, video or phone calls.
• Monitor work adaptation, attendance and performance, and take follow-up actions.
• Initiate interventions and escalate high-risk cases.
• Coach ex-offenders on workplace behaviour and resilience.
• Assist with job search, interview prep and re-employment support.
• Arrange interviews and coordinate with employers and stakeholders.
• Stay updated on labour-market developments and national initiatives.
• Liaise among ex-offenders, employers, Singapore Prison Service officers and social services.
• Maintain accurate case records and analytics in prescribed systems.
• Prepare case updates for internal reviews.

Skills

Case management

Client engagement

Coaching

Stakeholder liaison

Documentation

Microsoft Excel

Education

Tertiary education

WSQ Career Advisory Programme

Career Advisory Certification

Tools

Microsoft Excel

Job description

About the role

Manage an assigned portfolio of ex-offender career-retention cases and provide structured employment retention, coaching, intervention and re-employment assistance for the required case-management period. The incumbent engages clients, employers and relevant stakeholders, maintains accurate case records and supports sustainable employment outcomes.

Key responsibilities

• Plan and conduct required monthly engagements with ex-offenders and employers through work-site visits, video or telephone consultations.
• Monitor work adaptation, performance, attendance and other employment-retention challenges and initiate appropriate follow-up actions.
• Implement required interventions promptly and elevate complex or high-risk cases.
• Coach ex-offenders on workplace behaviour, resilience, communication, problem solving, work ownership and sustainable employment.
• Assist unemployed clients or clients who lose employment with job search, interview preparation and re-emplacement support.
• Facilitate interviews and coordinate with employers and other stakeholders where required.
• Keep abreast of labour-market developments, national employment initiatives and skills-upgrading opportunities.
• Act as a key liaison among ex-offenders, employers, customer, Singapore Prison Service Reintegration Officers, social service agencies and other relevant parties for assigned cases.
• Maintain accurate and current case records, stakeholder interactions, statistical information and employment evidence in prescribed templates and systems.
• Prepare case updates and presentations for internal, quarterly or other required case reviews.

About you

• Minimum tertiary-level education.
• Have undertaken the relevant WSQ Career Advisory Programme or possess an equivalent/relevant qualification; Certified Career Advisor or equivalent is preferred.
• Minimum 2 years of experience related to case-management services or management/support of inmates or ex-offenders.
• Experience in employment services, career coaching, social services or rehabilitation is advantageous.
• Case management, career coaching, employment assistance and client engagement.
• Employer and stakeholder liaison, conflict resolution and timely intervention.
• Accurate documentation, case reporting, data entry and audit readiness.
• Strong communication, empathy, professional boundaries, resilience and judgement.
• Proficient Microsoft Office, particularly Excel.