Career Retention Coach

YELLOW RIBBON INDUSTRIES PTE. LTD.; Singapore; On-site; SGD 39,000 - 61,000; Full time

Job summary

YELLOW RIBBON INDUSTRIES PTE. LTD. is seeking a dedicated case manager to support ex-offenders with career retention, coaching and re-employment during the mandated case-management period.

The role involves engaging clients and employers, maintaining records, and coordinating with relevant stakeholders to promote sustainable employment outcomes. Fresh graduates are welcome to apply. You will need strong communication, empathy, and attention to documentation, with proficiency in Microsoft Office,

Qualifications

• Minimum tertiary-level education.
• Fresh graduates are welcome to apply.
• Experience in employment services, career coaching, social services or rehabilitation is advantageous.
• Good interpersonal skills.
• Accurate documentation, case reporting, data entry and audit readiness.
• Strong communication, empathy, professional boundaries, resilience and judgement.
• Proficiency in Microsoft Office, particularly Excel.
• Fluent in English and at least one other Mother Tongue language relevant to Singapore context.

Responsibilities

• Plan and conduct required monthly engagements with ex-offenders and employers through work-site visits, video or telephone consultations.
• Monitor work adaptation, performance, attendance and other employment-retention challenges and initiate appropriate follow-up actions.
• Implement required interventions promptly and
• Coach ex-offenders on workplace behaviour, resilience, communication, problem solving, work ownership and sustainable employment.
• Assist unemployed clients or clients who lose employment with job search, interview preparation and re-emplacement support.
• Facilitate interviews and coordinate with employers and other stakeholders where required.
• Keep abreast of labour-market developments, national employment initiatives and skills-upgrading opportunities.
• Act as a key liaison among ex-offenders, employers, customer, Singapore Prison Service Reintegration Officers, social service agencies and other relevant parties for assigned cases.
• Maintain accurate and current case records, stakeholder interactions, statistical information and employment evidence in prescribed templates and systems.
• Prepare case updates and presentations for internal, quarterly or other required case reviews.

Job description

About the role

Manage an assigned portfolio of ex-offender career-retention cases and provide structured employment retention, coaching, intervention and re-employment assistance for the required case-management period. The incumbent engages clients, employers and relevant stakeholders, maintains accurate case records and supports sustainable employment outcomes.

Key responsibilities

• Plan and conduct required monthly engagements with ex-offenders and employers through work-site visits, video or telephone consultations.
• Monitor work adaptation, performance, attendance and other employment-retention challenges and initiate appropriate follow-up actions.
• Implement required interventions promptly and
• Coach ex-offenders on workplace behaviour, resilience, communication, problem solving, work ownership and sustainable employment.
• Assist unemployed clients or clients who lose employment with job search, interview preparation and re-emplacement support.
• Facilitate interviews and coordinate with employers and other stakeholders where required.
• Keep abreast of labour-market developments, national employment initiatives and skills-upgrading opportunities.
• Act as a key liaison among ex-offenders, employers, customer, Singapore Prison Service Reintegration Officers, social service agencies and other relevant parties for assigned cases.
• Maintain accurate and current case records, stakeholder interactions, statistical information and employment evidence in prescribed templates and systems.
• Prepare case updates and presentations for internal, quarterly or other required case reviews.

About you

• Minimum tertiary-level education.
• Fresh graduate is welcome to apply.
• Experience in employment services, career coaching, social services or rehabilitation is advantageous.
• Good interpersonal skill.
• Accurate documentation, case reporting, data entry and audit readiness.
• Strong communication, empathy, professional boundaries, resilience and judgement.
• Proficient Microsoft Office, particularly Excel.
• Fluent in English and at least one other Mother Tongue language relevant to the Singapore context.