Senior Business Analyst (1-Year Contract)

NTUC LearningHub; Singapore; Hybrid; SGD 80,000 - 110,000; Full time

Job summary

NTUC LearningHub is seeking a Senior Business Analyst to lead finance-related application modules, including billing, refunds, and SAP integration. You will collaborate with Finance users, vendor BAs, and SAP teams to validate requirements, sign-off on specifications, and ensure data readiness for testing and operations.

The role requires 5–7 years of relevant experience, strong problem-solving, and cross-team coordination in a Singapore-based, hybrid work setting.

Qualifications

• Review and validate business requirements, functional specifications, interface specs, and related documentation.
• Assess vendor deliverables to ensure completeness and alignment with business processes before sign-off.
• Support SIT/UAT, defect triage, root-cause analysis, and timely closure of issues arising from testing.

Responsibilities

• Act as the key point of contact for all finance-related application modules (billing, refunds, rebilling, invoice posting to SAP, reconciliation).
• Coordinate with vendor functional BAs, testing teams, SAP integration vendors, Finance users, and internal stakeholders.
• Review requirements, specifications, interfaces, and solution docs; validate accuracy and alignment with processes.
• Drive resolution of defects by coordinating across application vendor, SAP vendor, parent SAP team, Finance users, and testing teams.
• Coordinate and set up finance-related master data (charge codes, cost centers, profit centers) with Finance users; ensure data readiness for testing and migration.
• Identify and resolve functional gaps, dependencies, and process conflicts; facilitate discussions and timely decisions.
• Attend to sign-off processes with business users and ensure end-to-end coverage of finance-related changes.

Skills

Finance domain

Stakeholder management

Vendor coordination

Requirements analysis

UAT support

Education

Bachelor's degree in IS/CS/Finance

Tools

Jira

Confluence

Visio

Excel

Test management tools

Job description

Application related Finance Module Ownership:

• Act as the key point of contact for all finance-related application modules, including billing, refund, rebilling, invoice posting to SAP, and reconciliation.
• Work with Finance users to clarify requirements, validate process flows, and ensure finance controls are properly reflected in the solution.

Stakeholder and Vendor Coordination:

• Coordinate closely with the vendor functional BA, testing team, SAP integration vendor, Finance users, and relevant internal stakeholders.
• Liaise with the parent company SAP team for SAP access matters, integration dependencies and functional changes/clarifications.

Requirements, Specifications and Sign-off:

• Review and validate business requirements, functional specifications, interface specifications, and related solution documentation.
• Assess vendor deliverables to ensure they are complete, accurate, and aligned with agreed business processes before sign-off.

Testing and Issue Resolution:

• Validate test scenarios and test coverage prepared by the vendor BA and testing team, especially for finance-related end-to-end scenarios.
• Support SIT, UAT, defect triage, root cause analysis, retesting, and closure of issues arising from testing phases.
• Drive timely resolution of defects by coordinating dependencies across application vendor, SAP vendor, parent company SAP team, Finance users, and testing teams.

Finance Master Data Setup:

• Coordinate and set up finance-related master data such as charge codes, cost centers, profit centers, and other relevant reference data after alignment with Finance users.
• Ensure master data is accurate, traceable, and ready for testing, migration, and operational readiness activities.

Decision Making and Functional Gap Management:

• Identify, assess, and resolve functional gaps, process conflicts, and cross-team dependencies.
• Facilitate discussions, recommend practical options, and make timely decisions or escalations to support project delivery.

Requirements

• Bachelor's degree in Information Systems, Computer Science, Business, Finance, Accounting, Engineering, or a related discipline.
• Minimum 5 to 7 years of relevant experience as a Senior Business Analyst, Business Analyst, Functional Consultant, or similar role is mandatory.
• Proven experience supporting finance-related modules or processes, preferably in billing, invoicing, refund, reconciliation, or SAP-integrated applications.
• Experience working with third-party system vendors, vendor functional BAs, testing teams, and SAP integration teams is required.
• Experience in SIT/UAT support, test scenario validation, defect management, and business sign-off processes.
• Familiarity with SAP finance integration or tenant-based SAP operating models will be advantageous.
• Experience with tools such as Jira, Confluence, Visio, Excel, and test management tools is advantageous.
• Singapore-based role with hybrid work arrangement. Candidate must be able to attend onsite meetings, workshops, and testing activities as required.