Senior Business Analyst

DHL Express; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

DHL Express in Singapore is looking for a Senior Business Analyst (Data Governance) to lead data governance initiatives across our global network, ensure data quality, integrity and compliance, and translate business needs into robust data solutions.

You will collaborate with IT and business functions, drive dashboards and reports in Power BI, model and integrate data in Snowflake, and leverage SQL/Python to enable trusted decision making in a fast-paced, multicultural environment.

Qualifications

• Min 5 years in Business Analysis with a focus on data visualization & analytics.
• Expertise in Power BI and best practices for visualization.
• Proficiency in Snowflake, including data modeling & integration.
• Strong SQL, Python, or other programming skills to support data solutions.
• Experience in a global, multicultural environment influencing stakeholders.

Responsibilities

• Drive liaison with Express functions and define requirements and solutions.
• Document findings and provide recommendations to project bodies.
• Lead cross-functional change initiatives across regions.
• Deliver clear business requirements to architects and designers.
• Ensure data accuracy and quality across all reports.
• Act as SME on Power BI & Snowflake, supporting governance teams.
• Manage projects and coordinate with internal and external stakeholders.

Skills

Data governance

Data visualization

SQL

Python

Stakeholder engagement

Cross-functional collaboration

Requirements gathering

Communication

Tools

Power BI

Snowflake

Job description

DHL Express - a company that connects people! What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work.

Role Purpose

Are you passionate about shaping the future of data governance and driving impactful change in a global organization? As a Senior Business Analyst (Data Governance) at DHL Express, you’ll play a pivotal role in ensuring high-quality, reliable, and well-managed data that fuels business success. In this role, you’ll lead key initiatives to enhance data governance frameworks, ensuring consistency, integrity, and compliance across our global operations. Working cross-functionally, you’ll analyze business requirements, design effective data solutions, and drive the adoption of best practices that improve data quality and streamline processes. Your expertise will contribute to reducing data debt, simplifying legacy data flows, and enabling smarter decision‑making. By bridging the gap between technology, governance, and business needs, you’ll help shape the future of data management at DHL Express. If you're a proactive problem solver with a passion for data excellence, innovation, and collaboration, we’d love to have you on board!

How will you contribute to the success of DHL?

• Drive close liaison and coordination with the Express functions (Customs & Regulatory Affairs, Customs Operations, BPO, COG, Commercial, etc.) when defining the requirements and business solutions.
• Make recommendations to process owners and project managers and the different approval bodies (Investment Committees, Project Boards, Functional heads…).
• Document & detail findings on a regular basis with the relevant content board and support with recommendations.
• Drive and coordinate cross-functional change initiatives, ensuring impacts are understood, communicated and successfully implemented across regions.
• Lead functional teams in understanding new and amended business solutions.
• Provide expertise in specific areas of the business that have particular cross-functional relevance.
• Deliver clearly articulated business requirements to architects and designers and ensure understanding.
• Drive issue resolution with subject matter experts.
• Analyze complex business data using Power BI & Snowflake to identify trends and insights.
• Build interactive dashboards and reports to communicate KPIs effectively.
• Work closely with IT & cross-functional teams to integrate and optimize data solutions.
• Ensure data accuracy & quality assurance across all reports.
• Translate business needs into technical solutions and document key processes.
• Act as a subject matter expert on Power BI & Snowflake, supporting the Data Quality & Governance team.
• Manage projects and coordinate with internal and external stakeholders.

Do you have what it takes?

• Min 5 years in Business Analysis or a similar role, with a strong focus on data visualization & analytics.
• Expertise in Power BI and best practices for visualization.
• Proficiency in Snowflake, including data modeling & integration.
• Strong skills in SQL, Python, or other programming languages (a plus).
• Demonstrated capability to operate in a global, multicultural environment, influencing cross-functional stakeholders and articulating insights clearly to senior decision makers.
• Excellent problem‑solving, communication, and presentation skills, with the ability to influence stakeholders across regions.
• Relevant certifications (Microsoft PL300, SnowPro and PMP/PRINCE2) are a plus.
• Experience with continuous improvement methodologies (e.g., First Choice) preferred.

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.