Senior Business Analyst

Sunline Technology; Singapore; On-site; SGD 90,000 - 180,000; Full time

Job summary

Sunline Technology in Singapore is seeking an experienced Senior Business Analyst to gather and translate customer needs into functional specs, guide standard product usage, and drive sign-off across QA/UAT processes. The role requires strong domain knowledge in banking technologies and a track record of delivering clear documentation and effective stakeholder management.

You will collaborate with Product, R&D, Sales, and Delivery teams, support presales activities, and contribute to continuous

Qualifications

• Senior: At least 5-8 years of relevant experience in Business Analysis, Functional Consulting, Banking Technology, or similar roles.
• Experience in banking systems, core banking, digital banking, payments, lending, deposits, or related financial services is highly preferred.
• Strong experience in requirements gathering, business process analysis, functional documentation, and preparation of FSDs.
• Familiar with software delivery and testing processes such as FAT, SIT and UAT.
• Able to communicate effectively with customers, understand business pain points, and translate them into practical system requirements.
• Strong analytical, problem-solving, documentation and stakeholder-management skills.
• Comfortable working with cross-functional teams including Product, R&D, Sales, PMO and Delivery teams.
• Experience in presales, RFP responses, POC support or solution demonstrations will be an advantage.
• Good command of English, both written and spoken; additional language capability would be an advantage.
• Exposure to AI tools for documentation, analysis or productivity enhancement is a plus

Responsibilities

• Gather and analyse customer business requirements, identify pain points, and translate needs into clear functional requirements.
• Manage customer expectations and guide clients toward standard product capabilities to minimise unnecessary customisation.
• Prepare, maintain and update FSDs, requirement specifications, gap-analysis reports, user manuals, training materials and test cases.
• Conduct requirement walkthroughs, coordinate internal and external reviews, and drive timely customer sign-off.
• Support QA, FAT, SIT and UAT activities, including test planning, test-case preparation, execution, issue tracking and quality monitoring.
• Work closely with customers to strengthen system understanding and support effective UAT preparation and execution.
• Consolidate common requirements across projects and work with Product Management and R&D on product enhancement and continuous iteration.
• Support presales activities including product demonstrations, customer Q&A, POC execution, RFP responses and initial solution preparation.
• Collaborate with cross-functional teams and external stakeholders while maintaining proper documentation, version control and knowledge sharing.

Skills

Requirements gathering

Business process analysis

Functional documentation

Stakeholder management

Communication

Analytical thinking

Cross-functional collaboration

Presales support

UAT understanding

English proficiency

Education

Bachelor's degree in relevant field

Job description

Key Responsibilities:

• - Gather and analyse customer business requirements, identify pain points, and translate needs into clear functional requirements.
• - Manage customer expectations and guide clients toward standard product capabilities to minimise unnecessary customisation.
• - Prepare, maintain and update FSDs, requirement specifications, gap-analysis reports, user manuals, training materials and test cases.
• - Conduct requirement walkthroughs, coordinate internal and external reviews, and drive timely customer sign-off.
• - Support QA, FAT, SIT and UAT activities, including test planning, test-case preparation, execution, issue tracking and quality monitoring.
• - Work closely with customers to strengthen system understanding and support effective UAT preparation and execution.
• - Consolidate common requirements across projects and work with Product Management and R&D on product enhancement and continuous iteration.
• - Support presales activities including product demonstrations, customer Q&A, POC execution, RFP responses and initial solution preparation.
• - Collaborate with cross-functional teams and external stakeholders while maintaining proper documentation, version control and knowledge sharing.

Requirements:

• - Bachelor’s degree in Business, Finance, Banking, Information Systems, Computer Science, or a related field.

Working Experience requirement:

Senior: At least 5-8 years of relevant experience in Business Analysis, Functional Consulting, Banking Technology, or similar roles.

• - Experience in banking systems, core banking, digital banking, payments, lending, deposits, or related financial services is highly preferred.
• - Strong experience in requirements gathering, business process analysis, functional documentation, and preparation of FSDs.
• - Familiar with software delivery and testing processes such as FAT, SIT and UAT.
• - Able to communicate effectively with customers, understand business pain points, and translate them into practical system requirements.
• - Strong analytical, problem-solving, documentation and stakeholder-management skills.
• - Comfortable working with cross-functional teams including Product, R&D, Sales, PMO and Delivery teams.
• - Experience in presales, RFP responses, POC support or solution demonstrations will be an advantage.
• - Good command of English, both written and spoken; additional language capability would be an advantage.
• - Exposure to AI tools for documentation, analysis or productivity enhancement is a plus