Senior Associate, L2 Production Support Engineer, Wealth Management Technology, Group Technology

DBS Bank Ltd; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

DBS Bank Ltd is seeking an L2 Production Support Engineer for our Wealth applications, ensuring high availability, stability, and rapid incident response in production environments.

You will monitor system health, lead incident management with RCA, automate repetitive tasks, and coordinate safe deployments with development and infrastructure teams. Documentation and DR/BCP activities are also part of the role.

Qualifications

• Bachelor's degree in Computer Science, IT, or related field.
• Proven experience in L2 production support for Wealth/Banca/Trading applications.
• Strong hands-on experience with Linux/Windows and SQL/Oracle/NoSQL databases.
• Proficiency in scripting for automation and monitoring.
• Familiarity with monitoring/observability tools and CI/CD pipelines.
• Experience with containerization (Docker/Kubernetes) and cloud platforms.

Responsibilities

• Provide L2 production support for Wealth applications with high availability.
• Monitor system health, performance, and capacity using monitoring tools.
• Lead incident management, perform RCA, and implement permanent fixes.
• Automate repetitive tasks using scripting and automation frameworks.
• Coordinate deployments and patching with development and infra teams.
• Maintain technical runbooks and standard operating procedures.
• Participate in DR drills and business continuity planning.

Skills

L2 production support

Wealth applications

Monitoring & incident response

Scripting for automation

CI/CD pipelines

Education

Bachelor's degree in CS/IT

Tools

Linux/Unix

Windows

SQL/Oracle/NoSQL

Python

Bash/PowerShell

Geneos

Splunk

Grafana

AppDynamics

Docker

Kubernetes

AWS/Azure/GCP

Job description

Responsibilities

• Provide L2 production support for Wealth applications, ensuring high availability, stability, and minimal downtime.
• Monitor system health, performance, and capacity using enterprise monitoring tools, proactively identifying and resolving potential issues.
• Lead incident management processes, performing rapid root cause analysis (RCA) and implementing permanent fixes to prevent recurrence.
• Automate repetitive operational tasks and reduce toil using scripting and automation frameworks.
• Collaborate with development and infrastructure teams to deploy updates, patches, and new releases safely into production environments.
• Maintain and update technical documentation, runbooks, and standard operating procedures.
• Participate in disaster recovery (DR) drills and business continuity planning (BCP) activities.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related technical field.
• Proven experience in L2 production support, specifically supporting Banca and Trading applications within a financial services environment.
• Strong hands‑on experience with operating systems (Linux/Unix, Windows) and database technologies (SQL, Oracle, or NoSQL).
• Proficiency in scripting (such as Python, Bash, or PowerShell) for automation and monitoring.
• Familiarity with monitoring and observability tools (such as Geneos, Splunk, Grafana, or AppDynamics).
• Experience with CI/CD pipelines, containerization (Docker, Kubernetes), and cloud platforms (AWS, Azure, or Google Cloud).
• Strong analytical, troubleshooting, and problem‑solving skills under high‑pressure production environments.
• Availability to support rotational on‑call schedules as required.

Location:

DBS Asia Hub

Job:

Technology

Schedule:

Regular

Employee Status:

Full time