Senior Associate, Community Care Operations & Projects

national university health system pte. ltd.; Singapore; On-site; SGD 42,000 - 62,000; Full time

Job summary

National University Health System (NUHS) invites a detail-oriented professional to support the RICE Community Care department and Alexandra Hospital in delivering integrated care across primary, community, and home settings.

You will handle clinical operations, events, scheduling, billing, secretariat tasks, and documentation, while collaborating with NUHS teams to improve patient outcomes and ensure smooth daily operations.

Qualifications

• Diploma or equivalent qualification in any discipline.
• Diploma and above in healthcare administration, business administration, or related field is an advantage.
• Minimum 2 years of experience in large organisations, administration, innovation projects or healthcare operations.
• Good proficiency in spoken and written English.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams).
• Prior experience in using EPIC and SAP will be an advantage.
• Understands the importance of teamwork and communication with team members.
• Able to work in a fast-paced environment.
• Able to work independently.
• Ability to work weekends or outside office hours on occasion is required.
• Ability to work off-site in the community on occasion is required.

Responsibilities

• Administrative support of departments’ work in development of integrated care models with a focus on transitional, pre-, and post-hospital workflows, to improve patient outcomes
• Support data operations to support clinical operations and decision-making
• Administrative support of quality improvement and innovations to improve effectiveness and efficiency of the Community team
• Operationalise projects that enhance care integration with partners in the community.
• Provide operational and administrative support to AH teams giving home- and community-centric care.
• Admin support for quality improvement, process improvement projects, adopting methodologies such as Agile, GROSS and GROW.
• Conduct selected programmes in the community, including mobility exercise programmes and health education programmes.
• Support and run occasional community-oriented events.
• Support engagement and collaboration with healthcare partners in the community.
• Perform data collection through administering surveys and data collation for department programmes.
• Organise and manage data to support department work and evaluation.
• Serve counselling via phone to patients/caregivers for AH Transitional Care enrolment.
• Document service counselling proceedings and outcomes
• Appointment scheduling
• Capturing of service charges and bill generation and amendment for AH Transitional Care
• Managing reports required for audit purposes
• Ensure efficient service delivery and positive patient experience
• Providing operational coverage as needed
• Perform secretariat work for meetings and projects
• Support related office administrative matters including budget, finance, procurement and inventory management
• Support maintaining records and department data
• Other relevant work as assigned by the supervisor

Skills

English proficiency

Teamwork

Independent working

Fast-paced environment

Education

Diploma or equivalent qualification

Healthcare administration diploma or related field

Tools

EPIC

SAP

Microsoft Office

SQL

Power BI

Job description

National University Health System (NUHS) invites a detail-oriented professional to support the RICE Community Care department and Alexandra Hospital in delivering integrated care across primary, community, and home settings.

You will handle clinical operations, events, scheduling, billing, secretariat tasks, and documentation, while collaborating with NUHS teams to improve patient outcomes and ensure smooth daily operations.