Senior Associate / Associate Executive (Service Team)

National Cancer Centre Singapore Pte Ltd; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

National Cancer Centre Singapore Pte Ltd is seeking a Senior Associate / Associate Executive to support Executives in managing billing feedback, processing bills and submissions, and coordinating with other departments to resolve enquiries promptly.

You will handle calls on the Business Office hotline, investigate billing inquiries, process patient bills, waivers, and cancellations in the OAS system, and monitor NHPC submissions with attention to detail.

Qualifications

• Diploma / GCE O / A / Higher NITEC / WSQ Cert in Healthcare (Operations) with 2 years' experience.
• Experience in customer service, cashiering and demonstrated competency.
• Ability to multi-task in a fast-paced environment.
• Demonstrates good interpersonal skills, problem-solving skills, and a team-player.

Responsibilities

• Answer incoming calls through the Business Office hotline promptly and professionally.
• Attend to and investigate billing-related enquiries and feedback received through all channels.
• Resolve enquiries or feedback at first contact where possible.
• Process patient bills, waivers and bill cancellation in OAS with high accuracy and attention to details.
• Monitor and track billing submissions in NHPC and liaise with billing team to investigate bills rejected for claims.

Skills

Customer service

Interpersonal skills

Problem-solving

Team player

Communication

Education

Diploma / GCE O / A / Higher NITEC / WSQ Cert in Healthcare (Operations)

Tools

OAS

NHPC

Job description

About Us

The National Cancer Centre Singapore (NCCS) is a leading national and regional tertiary cancer centre, attending to the majority of cancer cases in Singapore's public healthcare sector. We offer world class oncology care by having the best talent, doing robust clinical and translational research and leading education efforts to improve cancer outcomes. Join us to build a meaningful career and offer patients hope for a cancer-free tomorrow.

About the Role

As a Senior Associate / Associate Executive, you are responsible in supporting and assisting the Executives in managing billing-related feedback, processing bills and submissions, and liaising with other departments to ensure timely resolution of enquiries.

Some of the Key Responsibilities include

• Answer incoming calls through Business Office hotline promptly and professionally
• Attend to and investigate billing-related enquires and feedback received through all channels
• Resolve enquiries or feedback at first contact where possible
• Process patient bills, waivers and bill cancellation in OAS with high accuracy and attention to details
• Monitor and track billing submissions in the National Platform for Healthcare Claims (NHPC) and liaise with billing team to investigate bills rejected for claims

Job Requirements

• Diploma / GCE O / A / Higher NITEC / WSQ Cert in Healthcare (Operations) + 2 years' experience and demonstrated competency
• Experience in customer service, cashiering and demonstrated competency
• Ability to multi-task in a fast-paced environment
• Demonstrates good interpersonal skills, problem-solving skills, and a team-player