Billing & Service Excellence Lead – Healthcare

SingHealth Group; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

National Cancer Centre Singapore (NCCS) invites applications for a Billing Support role within the Business Office. The successful candidate will handle billing enquiries, support claim processes, and coordinate with stakeholders to maintain high service standards.

A strong emphasis on accuracy, communication, and customer care is required. Reporting to the Senior/Manager of the Business Office, you will work on resolving inquiries, processing bills, and ensuring compliance with billing policies

Qualifications

• Bachelor’s Degree in any discipline; healthcare or business background preferred.
• Minimum 2 years of experience in customer service or healthcare considered an asset.
• Excellent communication and stakeholder management skills with empathy.
• Proficient in MS Office; strong documentation and data accuracy abilities.

Responsibilities

• Handle first-level billing enquiries and escalate complex cases with preliminary findings.
• Collaborate with internal stakeholders to gather information and ensure compliance with billing processes.
• Maintain accurate case documentation and support bill adjustments, cancellations, waivers, and refunds.
• Oversee the Business Office hotline and outbound calls to patients for timely, professional handling of inquiries.
• Respond to calls per scripts, provide accurate information, and resolve cases at first contact where possible.
• Escalate complex enquiries to supervisors with timely documentation and rationale.
• Process patient bills, waivers and cancellations in the system with high accuracy.
• Monitor NHPC submissions and liaise with billing teams for rejected claims.

Skills

Interpersonal skills

Communication

Stakeholder management

Analytical thinking

Attention to detail

Multitasking

Team player

Education

Bachelor's Degree

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

National Cancer Centre Singapore (NCCS) invites applications for a Billing Support role within the Business Office. The successful candidate will handle billing enquiries, support claim processes, and coordinate with stakeholders to maintain high service standards.

A strong emphasis on accuracy, communication, and customer care is required. Reporting to the Senior/Manager of the Business Office, you will work on resolving inquiries, processing bills, and ensuring compliance with billing policies