Senior Assistant Manager, System and Process Transformation, Eastern General Hospital Planning Office

Eastern General Hospital; Singapore; On-site; SGD 100,000 - 150,000; Full time

Job summary

Eastern General Hospital (EGH) is building a new campus and strengthening its System and Process Transformation (SPT) activities. The Go-Live Coordinator will support planning, governance and readiness efforts, coordinating with multidisciplinary teams to ensure a seamless operational launch.

You will drive process improvements, monitor milestones, manage risks and produce management reports. Collaboration with stakeholders and strong communication are essential to deliver quality outcomes for

Qualifications

• Recognised degree in Engineering, Business Operations, Public Health or related discipline with 2–4 years of relevant experience.
• Experience in coordinating or managing cross-functional projects and engaging stakeholders is a plus.
• Familiarity with Lean, Six Sigma, Design Thinking or other continuous improvement frameworks is an advantage.

Responsibilities

• Plan, coordinate and implement transformation and quality improvement initiatives to enhance patient experience and operational efficiency.
• Drive project initiatives through process mapping and workflow redesign.
• Coordinate Go-Live readiness activities and governance workstreams for successful campus operations.
• Facilitate cross-functional meetings, prepare materials, monitor milestones and risk items.

Skills

Lean

Six Sigma

Design Thinking

Project management

Stakeholder engagement

Analytical thinking

Communication

Education

Engineering degree

Business/Operations degree

Public Health degree

Tools

Excel

PowerPoint

Word

Job description

The upcoming Eastern General Hospital (EGH) aims to provide excellent healthcare and promote healing centred around each person. When operational, EGH will provide a comprehensive range of inpatient and outpatient clinical specialties and healthcare services, covering emergency, acute and secondary care. EGH’s vision is to be a hospital for the community and a great workplace for staff. It seeks to do so by harnessing innovative technologies in patient care, journeying closely with patients and the community to lead healthier and more fulfilling lives, and being an employer of choice that empowers staff in their careers.

In this role, you will be part of the System and Process Transformation (SPT) Department within the CEO’s Office, supporting the planning and implementation of system and process transformation initiatives to strengthen operational excellence and organisational readiness as EGH prepares for its opening. Working closely with multidisciplinary stakeholders, you will facilitate quality improvement initiatives, coordinate transformation projects and contribute to the successful operationalisation of EGH.

You will be responsible for planning, coordinating and implementing transformation and quality improvement initiatives to enhance patient experience, improve operational efficiency and strengthen organisational capabilities. This includes driving process improvement projects through process mapping and workflow redesign, coordinating project implementation, monitoring project milestones and risks, preparing management reports and presentations, leading cross functional meetings and workshops, and ensuring the timely delivery of assigned transformation initiatives.

You will also serve as the Go-Live Coordinator, supporting the EGH Go-Live Steering Committee and governance workgroups in planning and coordinating operational readiness activities. This includes coordinating key workgroups, preparing meeting materials and presentations, monitoring project dependencies, milestones and action items, facilitating cross-functional discussions, planning and coordinating simulation exercises, monitoring organisational readiness, and ensuring timely follow-up and proper documentation to support the successful operationalisation of the EGH campus.

Job Requirements

• Recognised degree in Engineering, Business Operations, Public Health or a related discipline with at least 2 to 4 years of relevant working experience, preferably in healthcare, healthcare operations, quality improvement, project management, organisational development or transformation
• Experience in coordinating or managing cross-functional projects and engaging stakeholders will be an advantage
• Familiarity with improvement methodologies such as Lean, Six Sigma, Design Thinking or other continuous improvement frameworks will be an advantage.
• Certification in Green belt or Black belt will be advantageous.
• Strong analytical, organisational and project management skills, with the ability to manage multiple priorities and deliver quality outcomes
• Good communication, facilitation and stakeholder engagement skills, with the ability to build collaborative relationships across multidisciplinary teams
• Proficient in Microsoft Office applications (e.g. Microsoft Excel, PowerPoint and Word); experience in data analysis and presentation tools will be an advantage