Senior/ Assistant Manager/ Senior Executive, Environmental Services

Singapore General Hospital; Singapore; In loco; SGD 72.000 - 110.000; Tempo pieno

Descrizione del lavoro

Singapore General Hospital Pte Ltd. is seeking a contract-management and data-analytics professional to oversee outsourced Environmental Services, ensuring compliance with KPIs and standards while driving continuous improvement.

You will analyze operations data, develop dashboards, and coordinate with service providers to enhance service quality and resilience during emergencies. A degree and healthcare operations experience are preferred.

Competenze

• Degree in any discipline.
• Experience in contract management, facilities management, healthcare operations, or support services is preferred.
• Strong analytical and problem-solving skills with the ability to interpret operational data and statistics.
• A team player, good communication, and stakeholder engagement skills.
• Experience with IT systems, data analytics or business intelligence tools, Microsoft Excel (Pivot Tables, Power Query, dashboards and data visualization/reporting tools like Power BI) would be an advantage.

Mansioni

• Manage and monitor outsourced Environmental Services contracts, including housekeeping, linen, pest control, waste management, and landscaping services.
• Ensure service providers comply with contractual requirements, KPIs, service standards, and regulatory requirements.
• Conduct audits, inspections, and service performance reviews to identify gaps and improvement opportunities.
• Investigate service-related incidents, complaints, and operational issues, and coordinate corrective actions with service providers.
• Developing and implementing department work plans consistent with the directions and priorities of the Hospital.
• Extract, analyse, and interpret operational data from various systems to support decision-making and resource planning.
• Develop and maintain dashboards, reports, and performance indicators for contract monitoring and management reporting.
• Provide statistical analysis and operational insights to support process improvements and service optimisation.
• Implement works relating to Environmental Services during emergencies e.g. infectious disease outbreak, civil disaster, business continuity management, etc.
• Any other adhoc duties as assigned

Conoscenze

Analytical skills

Stakeholder engagement

Communication

Data analytics

Power BI

Excel

Formazione

Degree in any discipline

Strumenti

Power BI

Excel

IT systems

Descrizione del lavoro

You are responsible to manage outsourced service contracts and leveraging data, IT systems, statistics and technology to support operations and drive service excellence. You will work closely with service providers, users, and stakeholders to ensure operational excellence, compliance with service standards, and continuous process improvement to provide a safe & clean environment to patient, public and staff.

Your job roles will include, but not be limited to the following:

• Manage and monitor outsourced Environmental Services contracts, including housekeeping, linen, pest control, waste management, and landscaping services

• Ensure service providers comply with contractual requirements, KPIs, service standards, and regulatory requirements

• Conduct audits, inspections, and service performance reviews to identify gaps and improvement opportunities

• Investigate service-related incidents, complaints, and operational issues, and coordinate corrective actions with service providers

• Developing and implementing department work plans consistent with the directions and priorities of the Hospital

• Extract, analyse, and interpret operational data from various systems to support decision-making and resource planning

• Develop and maintain dashboards, reports, and performance indicators for contract monitoring and management reporting

• Provide statistical analysis and operational insights to support process improvements and service optimisation

• Implement works relating to Environmental Services during emergencies e.g. infectious disease outbreak, civil disaster, business continuity management, etc.

• Any other adhoc duties as assigned

Requirements

• Degree in any discipline.

• Experience in contract management, facilities management, healthcare operations, or support services is preferred.

• Strong analytical and problem-solving skills with the ability to interpret operational data and statistics.

• A team player, good communication, and stakeholder engagement skills.

• Experience with IT systems, data analytics or business intelligence tools, Microsoft Excel (Pivot Tables, Power Query, dashboards and data visualization/reporting tools like Power BI) would be an advantage